Annaliese Quinn
Lena,IL
Summary
Accommodating Patient Service Representative offers account management, data entry, and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in a courteous, respectful manner. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Dedicated student interested in applying excellent communication and interpersonal skills to a [Job Title] role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Representative
FHN Memorial Hospital
Freeport, IL
03.2023 - Current
- Ran credit card batches and balanced deposits on daily basis.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Answered incoming calls in a professional manner.
- Reviewed patient accounts for accuracy on a regular basis.
- Utilized technology and specialized software to maximize productivity.
- Scheduled patient appointments and procedures.
- Performed administrative duties such as filing, faxing, photocopying.
- Ensured all necessary paperwork was completed prior to patient visits.
- Provided customer service by answering patient questions and addressing concerns.
- Obtained proper authorization and identification to release confidential medical records.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Prioritized and organized tasks to efficiently accomplish service goals.
Frozen and Dairy Associate
Walmart
Freeport, IL
07.2021 - 08.2022
- Stamped price tags on merchandise, referring to official price lists.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Provided excellent customer service by addressing customer inquiries quickly and professionally.
- Operated pallet jack to transport heavy loads.
- Ensured that all products in the dairy section were properly labeled with accurate pricing information.
- Verified expiration dates on all dairy products prior to stocking shelves or selling to customers.
- Restocked backroom supplies such as boxes, tape, labels, as needed.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Collaborated with managers to identify areas where additional skills are needed by staff members.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Trained new employees as they were hired into our department.
Daycare Assistant
Little Angels Daycare Facility
Lena, IL
08.2018 - 06.2021
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Introduced learning activities and imaginative play to teach children to explore.
- Provided nurturing and appropriate environment for children ranging in age from 4 months to 13 years old.
- Dressed children and changed diapers.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Enforced rules to teach good manners and maintain safe environment.
- Observed and monitored children's play activities.
- Attended to lunch periods to help children open food packages and monitor activities
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
Farm Assistant
Scheider Farm
Freeport, IL
07.2019 - 12.2019
- Cleaned and maintained animal pens by raking up manure and putting down fresh straw and hay.
- Conducted daily health checks of calves, including monitoring for signs of illness or injury.
- Assisted in the loading and unloading of calves from trailers.
- Mixed feed, additives and medicines in prescribed portions.
- Reported any issues or concerns regarding the health and well-being of the animals to supervisor immediately.
- Patrolled holding habitats and grazing areas to monitor animal safety and make timely repairs to equipment, gates and pens.
- Organized storage areas for feed supplies such as hay bales or sacks of grain.
- Provided socialization to young calves through gentle handling and interaction with humans.
Education
High School Diploma -
Lena-Winslow High School
Lena, IL05-2021
Associate of Applied Science - Graphic Design
Milwaukee Area Technical College
Milwaukee, WISome College (No Degree) - Business
Highland Community College
Freeport, ILSkills
- Appointment Scheduling
- Medical Filing
- Bookkeeping Support
- Office Administration
- Medical Terminology Knowledge
- Payment Collection
- Customer Service
- Product Rotation
- Retail Merchandising
- Activity Planning
- Care Planning
- CPR Training
- Innovative
Affiliations
- Archery
- Crafting
- Design
Certification
- CPR certified
Languages
Spanish
Elementary
Timeline
Patient Service Representative
FHN Memorial Hospital
03.2023 - Current
Frozen and Dairy Associate
Walmart
07.2021 - 08.2022
Farm Assistant
Scheider Farm
07.2019 - 12.2019
Daycare Assistant
Little Angels Daycare Facility
08.2018 - 06.2021
High School Diploma -
Lena-Winslow High School
Associate of Applied Science - Graphic Design
Milwaukee Area Technical College
Some College (No Degree) - Business
Highland Community College
- CPR certified
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