Annalisa Padilla
San Antonio,TX
Summary
Dynamic property management professional dedicated to delivering exceptional service and results. Extensive experience in overseeing property operations, fostering positive tenant relationships, and utilizing advanced telephone etiquette alongside multiple systems. Recognized for a collaborative spirit and adaptability, driving effective teamwork and achieving organizational goals. Committed to enhancing operational efficiency while ensuring tenant satisfaction through proactive problem-solving and strategic communication.
Overview
14
14
years of professional experience
Work History
Assistant Property Manager
Westland Real Estate Group
07.2023 - Current
- Rent collection: Collected rent on time and secured signed paperwork to maintain compliance.
- Property maintenance: Ensuring the property is well-maintained, coordinating repairs, and establishing maintenance policies and procedures.
- Tenant relations: Addressed tenant needs, resolved complaints, and inspected vacated units to ensure satisfaction and readiness for new occupants.
- Budgeting: Managing budgets and payments.
- Administrative tasks: Organized property viewings and facilitated staff meetings to streamline operations.
- Potential tenants: Screening and contacting potential tenants
Leasing Agent
Avocet Apartments
10.2020 - 06.2023
- Proficient in multiple systems: Yardi, RentCafe, Blue Moon software
- Build relations and rapport with prospects and maintain relations with current residents
- Submit work orders for apartment maintenance
- Provide a warm welcome and information for prospects new home
- Tour property with amenities and floorpans
- Assist with the application process
- Review applications and screenings making sure prospects financially qualify
- Maintain records of tenants with required documents and payments
- Inspected and prepared make-ready units for new residents and move outs
- Open and close leasing office and model, maintain cleanliness
- Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume
Realtor
EXP Realty & Redfin
02.2018 - 05.2020
- Assisting people with any and all of their real estate needs such as buying, selling, renting, leasing, and investing
- Maintain CRM (Customer Relations Management) with updated customer contact info and status
- Lead generating including cold calls, marketing, hosting events, and social media. Building relationships with each and every client
- Provide clear communication and education of the transaction process, the real estate market, and fine details about each property
- Submit offers on behalf of buyers, review offers and applications on behalf of sellers, strategic negotiation of contracts, and working with a sense of urgency to provide the best
- Hosting home tours for perspective buyers and open houses for sellers
- Discipline time management skills to balancing multiple clients needs
Mortgage Specialist III
Wells Fargo
09.2014 - 12.2017
- Customer service relations
- Responsible for inbound calls resolving customer issues related to mortgage payment details, including taxes, insurance, and escrow
- Accessing information, processing transactions, resolving issues and inquiries, processing tickets and escalated issues following outgoing calls to customers provides updates and resolutions
- Offering beneficial services and products
- Creating a positive experience with rapport and relationship building
- Use of multi-systems and security verification process
Sales Supervisor CSR
Calling Solutions
10.2012 - 09.2014
- Experience with multiple projects including incoming and outgoing calls for Verizon communications
- Served concurrently as customer service representative, trainer, and sales supervisor
- Knowledge of all products and systems
- Provided individualized assistance and training to other representatives
Education
Real Estate License -
Long & Foster Real Estate School
Columbia, Maryland01-2020
RYT200 - undefined
Yoga Teacher
Severn, Maryland09-2026
Diploma - undefined
O'Connor High School
Helotes, TX01-2008
Skills
- Microsoft Office
- Apple iOS
- Clerical
- Property Management
- Mortgage Specialist
- Sales Supervisor
- Real Estate
- Customer Service
- CRM
- Training
- Administrative
- Marketing
Timeline
Assistant Property Manager
Westland Real Estate Group
07.2023 - Current
Leasing Agent
Avocet Apartments
10.2020 - 06.2023
Realtor
EXP Realty & Redfin
02.2018 - 05.2020
Mortgage Specialist III
Wells Fargo
09.2014 - 12.2017
Sales Supervisor CSR
Calling Solutions
10.2012 - 09.2014
Diploma - undefined
O'Connor High School
RYT200 - undefined
Yoga Teacher
Real Estate License -
Long & Foster Real Estate School