ANNALISA S. LOPEZ
Lubbock,TX
Summary
Customer Service Professional with over 8 years of experience delivering exceptional support and ensuring customer satisfaction in fast-paced environments. Skilled in resolving customer issues efficiently, building strong client relationships, and improving service processes. Proven ability to handle high-pressure situations, meet deadlines, and maintain a positive attitude while addressing customer needs. Adept at using CRM systems, training team members, and driving customer loyalty through personalized service.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Conduent Business Solutions
Lubbock
07.2023 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Nurse Aide
Crosbyton Clinic Hospital
11.2022 - 06.2023
- Turned and repositioned bedridden patients to prevent bedsores.
- Provided patient care, including bathing and dressing.
- Observed residents' behavior closely to detect any changes in mood or physical condition that require further medical attention.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Greeted visitors warmly and provided directions when needed.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Substitute Teacher
Crosbyton CISD
01.2019 - 01.2023
- Created and integrated lesson plans in the teacher's absence, successfully completed transition where the teacher ended
- Maintained appropriate records, including checking test papers, recording grades, preparing homework assignments for students, as well as assigning projects and the necessary clerical work required to maintain student records absent instructors/teachers
- Maintained appropriate records in the absence of the teacher and followed required procedures and practices
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Provided notes and reports on school day activities to primary teacher.
Customer Service Professional
ROI Solutions
01.2022 - 12.2022
- Answered inbound calls/chats from customers, quickly assessed customer needs and proactively provided solutions for order placement, product inquiry, connections and service activations
- Maintained strong computer skills, writing detail-oriented notes on all interactions with customers
- Maintained adherence to all company protocols and procedures
Child Caregiver
Little Moment Daycare
03.2018 - 12.2019
- Reinforced student learning through daily and weekly check-ins, informal assessments, and observations
- Delivered creative and interactive activities to children to improve cognitive, communication, social-emotional, fine/gross motor, and adaptive ADL skills
- Developed and applied 20+ individual lesson plans based on detailed and continuing evaluations of each student's individual needs
Customer Service Professional
VXI Global Solutions
01.2019 - 12.2019
- Demonstrated strong communication skills through active listening, understanding the customer's needs, and identifying actions to assist the customer
- Used company resolution methods to evaluate customer issues and present appropriate solutions
- Answered inbound calls while documenting customer interactions setting up follow-ups as needed
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Strengthened customer retention by offering discount options.
Education
High School Diploma -
Monterey High School
01.2013
Skills
- Problem-Solving
- Attention to Detail
- Data Collection
- Decision Making
- Quality Assurance
- Interpersonal Skills
- Product Knowledge
- Adaptability
- Microsoft Suites
- Active Listener
- Typing 40 WPM
- Record Keeping
- Scheduling
- Account updating
- Customer service
- Payment processing
- Multi-task management
- Call center experience
Timeline
Customer Service Representative
Conduent Business Solutions
07.2023 - Current
Nurse Aide
Crosbyton Clinic Hospital
11.2022 - 06.2023
Customer Service Professional
ROI Solutions
01.2022 - 12.2022
Substitute Teacher
Crosbyton CISD
01.2019 - 01.2023
Customer Service Professional
VXI Global Solutions
01.2019 - 12.2019
Child Caregiver
Little Moment Daycare
03.2018 - 12.2019
High School Diploma -
Monterey High School