Annalise Holt
Shippensburg,Pennsylvania
Summary
Dynamic host with proven expertise at KPOT, excelling in customer service and team collaboration. Enhanced guest satisfaction through effective multitasking and time management during peak hours. Recognized for maintaining an organized environment and ensuring smooth operations, contributing to a welcoming atmosphere and efficient service delivery. First aid trained and adaptable to change.
Overview
2
2
years of professional experience
Work History
Host
KPOT
2810 Paxton St, Harrisburg, PA 17111
04.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Host
Ruby Tuesday
3991 Paxton St, Harrisburg, PA 17111
05.2023 - 04.2024
Education
High School Diploma - N/A
Central Dauphin East Hight School
626 Rutherford Rd, Harrisburg, PA 17109Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Detail-oriented
- First aid training
Timeline
Host
KPOT
04.2024 - Current
Host
Ruby Tuesday
05.2023 - 04.2024
High School Diploma - N/A
Central Dauphin East Hight School