Anna Liz Galvão
Randolph,MA
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at Lucky 777 Bar and Grill. Excelled in multitasking and maintaining cleanliness, showcasing exceptional service prioritization and hospitality expertise. Recognized for fostering positive customer relationships and mentoring staff, significantly boosting team morale and performance.
Overview
7
7
years of professional experience
Work History
Server
Lucky 777 Bar and Grill
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Assistant Manager
Dollar Tree Distribution Center
08.2021 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Restaurant Busser
Davios Steakhouse
07.2019 - 03.2020
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
Sales Associate
Macys
02.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Holbrook Middle High School
Holbrook , Ma07.2019
Skills
- Exceptional customer service
- Hospitality service expertise
- Cleanliness standards
- Service prioritization
- Strong work ethic
- Customer service
Languages
Português
Professional Working
Timeline
Server
Lucky 777 Bar and Grill
10.2023 - Current
Assistant Manager
Dollar Tree Distribution Center
08.2021 - 11.2023
Restaurant Busser
Davios Steakhouse
07.2019 - 03.2020
Sales Associate
Macys
02.2018 - 03.2019
High School Diploma -
Holbrook Middle High School
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