Annallely Romero
Corona,CA
Summary
Dynamic professional with a proven track record at Dart International, adept in customer service and data entry. Excelled in high-stress situations, enhancing customer satisfaction and optimizing logistics efficiency. Demonstrated exceptional decision-making and time management skills, significantly reducing shipping errors at Weber Logistics.
Overview
3
3
years of professional experience
Work History
Dispatcher and Customer Service
Dart International
06.2022 - 01.2025
- Handled high-stress situations with composure, ensuring prompt assistance.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 80+ fleet vehicles, optimizing logistics efficiency.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Responded to 50+ customer requests daily, for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Shipping and Receiving Clerk
Weber Logistics
11.2021 - 06.2022
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Communicated with carriers and vendors to arrange shipments, ensuring timely and efficient deliveries.
- Utilized warehouse management systems to track shipments, manage inventory, and generate reports.
- Coordinated shipment documentation, verifying paperwork accuracy before carrier pickups and systematically filing signed records for seamless billing processing.
- Received incoming shipments, verified contents against records, and ensured proper distribution while maintaining accurate documentation for billing and logistics.
- Handled day-to-day shipping and receiving overseeing more than 40 shipments per day.
Education
Associate of Science - Court Reporting
Cypress College
Cypress, CA2027
High School Diploma -
John W North High School
Riverside, CA01-2010
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Stress tolerance
- Time management
Timeline
Dispatcher and Customer Service
Dart International
06.2022 - 01.2025
Shipping and Receiving Clerk
Weber Logistics
11.2021 - 06.2022
Associate of Science - Court Reporting
Cypress College
High School Diploma -
John W North High School
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