Anna Lou S. Librando
Reseda,CA
Summary
- 10+ years as customer service support and associate
- 10+ years doing administrative jobs
- 2+ years of experience working for an international airline as a reservations and ticketing associate during my early year of working after graduatiing from college
- Devoted to giving a satisfactory customer service satisfaction in order to achieve a positive customer feedback
- 10+ years of experience working in Operations department of a Consumer Electronics distributor - order entry, EDI, customer setups (new and existing), preparing form for credit/debit memos, price protections, promotional scandowns etc.
- Can work under pressure and adapt to new situations and challenges
- 2 years of experience in purchasing - assisting in creating PO’s to vendors
- Familiar with the basic use of supplier vendor portals, such as Walmart Retail Link, Target Partners Online, QVC Portal, HSN, BESTBuy, Ace Hardware, Amazon Vendor Central etc.
- Knowledgeable in navigating third party EDI portals such as SPS Commerce and Commercehub that most drop ship customers use.
- Strong analytical written and verbal skills
- Capable of maintaining strong relationships with trading partners and customers and or vendors
- Organized and detail-oriented
- Hardworking, diligent and proactive with ability to learn quickly
- Excellent time management skills and strong multi-tasking ability
Overview
26
26
years of professional experience
Work History
EDI, Order Processor, Customer Set-up & Purchasing
ESI Enterprises, Inc.
Van Nuys, California
02.2012 - Current
- Monitored daily transmissions of EDI orders to ensure the successful delivery of data.
- Analyzed and troubleshot errors on some EDI transactions (850, 810, 856, etc.). And if needed, I communicate effectively with the customer's EDI tech support team on any issues that require their attention.
- I also work closely with our IT team to develop solutions for any technical issues that are beyond my knowledge to meet customer needs.
- I do the setup and maintenance of new or existing customer accounts.
- Handled credit applications from customers, and liaised with the credit manager for approvals.
- Work between internal departments, such as the legal department, finance, item set-up team, logistics team, order management team, and accounts receivable, in order to obtain or resolve any issues related to EDI, the ordering process, customer set-up requirements, and making sure we can comply.
- Reviewed customer orders for accuracy and completeness prior to processing, and at times I will also help process returns according to established procedures while maintaining a high level of accuracy.
- Resolved any issues with the customers related to order placement, pricing discrepancies, shipping delays, and backorders.
- Developed strong relationships with customers through excellent communication skills.
- Create purchase orders for vendors when requested by the sales team and assist on coordinating with vendors to ensure that product availability and delivery timelines are met when needed.
Order Processor and EDI Associate
ESI Enterprises Inc.
Van Nuys, California
10.2006 - 11.2011
- Received and processed incoming orders in a timely manner
- Reviewed customer orders for accuracy and completeness prior to processing and accurately entered customer orders into company database system.
- Resolved any issues with the customers related to order placement, pricing discrepancies, shipping delays and backorders
- Developed strong relationships with customers through excellent communication skills.
- Monitored daily transmissions to ensure successful delivery of data between trading partners.
- Analyze and troubleshoot errors in EDI transactions
Purchasing Assistant
Worldwide Fabric, Inc.
Los Angeles, California
03.2005 - 10.2006
- Reviewed purchase orders and invoices for accuracy.
- Negotiated prices and terms with vendors to secure favorable deals.
- Monitored stock levels to ensure sufficient supplies were available at all times.
- Managed monthly purchase order shipments by deadline and cancellation dates.
- Maintained and reviewed computerized or manual records of purchased items, costs and inventories.
Reservations and Ticketing Associate
Gulf Air
Metro Manila, Philippines
06.2000 - 12.2002
- Responsible for assisting passengers with flight reservations and issuing airline tickets.
- Provided customer service support by assisting passengers with their ticket reservations, rebooking, reconfirmation of flight, seating arrangements, issuing new buying ticket and or reissuing tickets when needed
- Greeted passengers either by phone or in-person and assisted with their inquiries.
- Assisted passengers and travel agents with travel documents requirements when required.
- Provided customer service assistance for passengers requiring special handling or accommodations.
Hotel Intern
Bayview Hotel
Metro Manila, Phillippines
08.1999 - 02.2000
- Worked in various department of the hotel
- Helped with the business office department and did administrative jobs
- Assisted in the daily operations of the hotel, including checking guests in and out, handling reservations, and answering questions from guests.
- Worked in the kitchen and helped chefs prepare ingredients, baked pastries, do inventory of the ingredients needed daily
- Prepared basic food service by setting up continental breakfast buffet, lunch buffet or setting up the tables for formal dinners each night
- Assist in compiling feedback forms filled out by departing guests and summarizing overall customer experience.
- Provided customer service to guests by responding to inquiries regarding services offered at the hotel.
- Greeted guests upon arrival and provided them with directions or information
- Provided concierge services such as arranging transportation or making restaurant reservations for guests.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
Education
Bachelor of Science - Hotel And Restaurant Management
University of Santo Tomas
Manila, Phillippines03-2000
High School Diploma -
University of Santo Tomas
Manila, Phillippines03-1996
Skills
- Experience and provided highly exceptional customer service
- Skilled in Administrative jobs
- Pro-active, diligent and hardworking
- Microsoft Dynamics AX
- Experienced in Vantage Point EDI Software
- Familiar with Ipswitch WS FTP, CLEO Lexicom AS2
- Experienced in troubleshooting basic Electronic Data Interchange (EDI) documents & providing support
- MS Excel / MS Word / MS Outlook
- Experienced in Order Management, Purchasing and Customer creation and maintenance on database
Personal Information
Title: General Administrative and Customer Service Support Specialist - Functions specialties: EDI Associate, Order Processing Specialist, Purchasing Support Assistant, Customer Service and Customer Service & Sales Support Specialist
Languages
- Fluent in English both verbal and written
- Fluent in Tagalog both verbal and written
Timeline
EDI, Order Processor, Customer Set-up & Purchasing
ESI Enterprises, Inc.
02.2012 - Current
Order Processor and EDI Associate
ESI Enterprises Inc.
10.2006 - 11.2011
Purchasing Assistant
Worldwide Fabric, Inc.
03.2005 - 10.2006
Reservations and Ticketing Associate
Gulf Air
06.2000 - 12.2002
Hotel Intern
Bayview Hotel
08.1999 - 02.2000
Bachelor of Science - Hotel And Restaurant Management
University of Santo Tomas
High School Diploma -
University of Santo Tomas