Annalyn Paul
Glendale,AZ
Summary
Dedicated customer service manager with 20+ years of experience in food service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies. Customer-oriented General Manager with 8 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
26
26
years of professional experience
Work History
General Manager
WEN New Mexico. Wendy’s
04.2004 - 09.2023
- Promoted to manager position to train and supervise 25+ employees
- Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance
- Manage front-end operations to ensure friendly and efficient transactions at checkout
- I maintained the schedule, hiring, food control, labor, and cash.
Restaurant Supervisor
Sandia Casino and Resort
Albuquerque, NM
05.2017 - 07.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Night Manager
MAY WEST RESTAURANT.
05.1997 - 06.2003
- I advanced to a increasingly responsible positions, culminating in management role with oversight of 15+ employees and managed sales, inventory, and cost controls
- Maintained high standards in customer service and safety and complied with regulatory guidelines.
Administrative Assistant
PHILLIPS, LYON, & WOLF- Attorneys at Law
05.1997 - 03.1998
- Responsible of incoming and outgoing mail, relieving receptionist, maintaining of daily dockets, closing of case files, indexing, and storage of files.
Education
Bachelors of Science in Management -
UNIVERSITY OF PHOENIX
Albuquerque, NM05.2007
Earned credits; concentration in Paralegal Studies -
LAKE REGION STATE COLLEGE
Devils Lake, ND05.1997
Skills
- Customer Service Management
- Complaint Handling & Resolution
- Operations Management
- Customer Satisfaction Enhancement
- Front-End Supervision
- Sales & Margin Improvement
- Teambuilding & Training
- Cost-Reduction Strategies
- Order Fulfillment
- Customer Retention
- P&L Management
- Workflow Planning
- Quality Management
- Schedule Management
- Distribution Management
- Operations Oversight
- Branding
- Customer Relationship Management
- Loss Prevention
- Motivation
- Product Analysis
- Staff Training
- Budget Administration
- Staff Management
- Data Review
- Staffing
- Team Leadership
- Cost Reductions
- Budget Coordination
- Budget Allocation
- Risk Management
- Training and Coaching
- Cost Analysis and Savings
- Exceptional Interpersonal Communication
- Purchasing
- Sales Analysis
- Product Development
- Troubleshooting Expertise
- Recruitment
- Customer Relations
- Leadership and Team Building
- Interpersonal Skills
- Sound Judgment
- Performance Improvements
- Change Implementation
- Team Oversight
- Performance Analysis
- Employee Development
- Deadline-Oriented
- Labor Cost Controls
- Training and Development
Timeline
Restaurant Supervisor
Sandia Casino and Resort
05.2017 - 07.2021
General Manager
WEN New Mexico. Wendy’s
04.2004 - 09.2023
Night Manager
MAY WEST RESTAURANT.
05.1997 - 06.2003
Administrative Assistant
PHILLIPS, LYON, & WOLF- Attorneys at Law
05.1997 - 03.1998
Bachelors of Science in Management -
UNIVERSITY OF PHOENIX
Earned credits; concentration in Paralegal Studies -
LAKE REGION STATE COLLEGE