AnnaMaria Nicotra
Forked River,NJ
Summary
Dedicated Senior Property Manager successful at work flow planning and staff retention strategies. Boosts productivity through innovative management and mentorship.
High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges.
Overview
35
35
years of professional experience
Work History
Property Consultant
JMC Realty Group LLC.
Brick , NJ
11.2024 - Current
- Created detailed reports outlining the features of each listing along with its estimated market value.
- Prepared and delivered sales presentations.
- Assisted clients in obtaining mortgage loans from banks and other lending institutions.
- Maintained accurate records of all client interactions, correspondence, and agreements.
- Provided client guidance regarding market conditions, mortgage options, and legal requirements.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
Senior Property Manager
Ingerman Management
Collingswood, NJ
01.2020 - 11.2023
- Coordinated move-ins/outs while minimizing vacancy loss.
- Managed and oversaw operations, maintenance and administration of properties.
- Monitored security measures to maintain a safe environment.
- Oversaw budgeting, financial reporting, and expense management.
- Ensured compliance with local, state, and federal regulations.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Recommended clarifications and changes in program policies to director of property management.
- Met with clients to negotiate management and service contracts.
- Addressed resident concerns promptly and professionally.
- Supervised on-site staff and contractors for efficient operations.
- Assessed property condition reports for capital improvement projects.
- Oversaw daily operations, maintenance, and administration of various properties.
- Facilitated community events to foster tenant satisfaction.
- Maintained accurate records of income, expenses, and vacancies.
- Compiled and conveyed operational and financial data to regional manager.
- Implemented rent collection procedures and addressed delinquencies.
- Prepared monthly financial statements for property owners/investors.
- Managed property maintenance, tenant relations, and lease agreements.
- Assisted in the preparation of annual budgets.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Tax Credit Specialist Certification for state of New Jersey acquired.
Property Management Assistant
Action Construction LLC
Brooklyn , NY
05.2017 - 01.2020
- Scheduled maintenance calls.
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
- Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Inspected grounds, facilities and equipment to determine repair and maintenance needs.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Oversaw daily operations, maintenance and administration of various properties.
- Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Manager
Slim And Tone Gym
Howell Township, NJ
10.2005 - 05.2017
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Reviewed performance reports and used data to develop continuous improvement initiatives.
- Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Coordinated day-to-day and long-term activities within various business platforms.
- Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Warranty Coordinator
Nutmeg Development Corp.
Tinton Falls, NJ
11.2003 - 12.2006
- Automated office operations to manage client correspondence, record tracking and data communications.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
- Guided employees through routine and complex administrative situations with decisive but motivational approach.
- Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.
- Monitored office inventory to maintain adequate supply levels and order products.
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
- Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
Office Manager
NiBac Construction Corp.
Brooklyn, NY
04.1992 - 11.2003
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
- Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
- Oversaw office financial management, including AP/AR and payroll administration.
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Boosted revenue, utilizing highly proficient collection methods while adhering to regulatory compliance protocol.
- Monitored office inventory to maintain adequate supply levels and order products.
- Completed billing, collections and reporting duties on daily basis.
- Enhanced customer satisfaction ratings by resolving account issues efficiently.
Front Desk Coordinator
New York Sports Club
New York, NY
01.1990 - 04.1992
- Built relationships with long-term clients through individualized and outstanding customer service.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Oversaw processes for signing in visitors, issuing badges and updating logs.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Secured guest valuables in main safe or individual boxes.
- Delivered hands-on training to new and current employees on security, sign-in and guest relations procedures.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted and directed customers kindly and accurately.
- Ensured access to necessary supplies by taking inventory, ordering items in low stock and maintaining an effective system of supply organization.
Education
Cosmetology -
Paul Mitchell Jersey Shore
Brick , NJ5 2015
High School Diploma -
Jackson High School, Jackson, NJ
Jackson , NJ5 1990
Tax Credit Specialist
National Center For Housing Management
Jacksonville Beach Florida06-2023
Skills
- Client/vendor relations
- Project Management
- Invoices and Scheduling
- Inventory reports
- Budgeting
- Strong verbal skills
- Team liaison
- Construction experience with license
- Lease Management
- Crisis Management
- Tenant relations
- Facilities Management
- Regulatory Compliance
- Customer Service
- Background in property management
- Property Inspections
- Rent collection
- Lease agreements proficiency
- Staff Supervision
Timeline
Property Consultant
JMC Realty Group LLC.
11.2024 - Current
Senior Property Manager
Ingerman Management
01.2020 - 11.2023
Property Management Assistant
Action Construction LLC
05.2017 - 01.2020
Manager
Slim And Tone Gym
10.2005 - 05.2017
Warranty Coordinator
Nutmeg Development Corp.
11.2003 - 12.2006
Office Manager
NiBac Construction Corp.
04.1992 - 11.2003
Front Desk Coordinator
New York Sports Club
01.1990 - 04.1992
Cosmetology -
Paul Mitchell Jersey Shore
High School Diploma -
Jackson High School, Jackson, NJ
Tax Credit Specialist
National Center For Housing Management