Annamarie Maroulakos

• Coordinated with departments and vendors to resolve operational questions and support PSS fulfillment needs, enhancing guest experience.
• Maintained current knowledge of products, policies, and resort operations to provide consistent, high-level customer support.
• Processed and fulfilled ticket orders accurately using multiple computer systems while maintaining organized records and timely guest service.

• Assessed customer needs quickly during interactions.
• Initiated conversations with customers using strong communication skills.
• Collaborated with diverse coworkers to accomplish goals and resolve issues related to products and services.
• Proposed innovative ideas and solutions that enhanced team performance and outcomes.
• Completed day-to-day duties accurately and efficiently.
• Managed time effectively, ensuring timely completion of tasks and adherence to deadlines.

Coordinated event logistics for weddings, festivals, and specialty functions, ensuring seamless execution and client satisfaction.

• Acted as primary contact for clients, facilitating smooth planning and on-site assistance.
• Built strong relationships with group leaders to enhance service understanding and client comfort.
• Enhanced food and beverage revenue through strategic upselling and in-depth product knowledge.