German A. Cruz Fuentes
Houston,TX
Summary
Resourceful Advanced Repair Agent known for high productivity and efficient task completion. Possess specialized skills in hardware troubleshooting, software problem-solving, and customer service management. Excel in communication, adaptability, and critical thinking to ensure optimal solutions for complex technical issues. Committed to continuous learning and improvement in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Advanced Repair Agent
Geek Squad
Houston, USA
09.2023 - Current
- Diagnose and resolve complex hardware/software issues, build and upgrade computer systems, and manage Apple repairs using the GSX platform
- Assisted in training new Consulting Agents and de-escalated customer concerns at the precinct's front desk, ensuring smooth operations and excellent service
Assistant Store Manager
Autozone
Humble, USA
06.2021 - 01.2023
- Managed a 15-person team, exceeding sales goals through strategic planning
- Oversaw cash handling, inventory control, and daily operations, ensuring efficiency and task delegation
Consulting Agent
Geek Squad
Houston, USA
- Assisted customers with tech issues, recommended suitable Geek Squad services, and ensured satisfaction through effective communication and problem-solving
- De-escalated unexpected issues by educating and guiding customers toward resolutions
Education
Bachelor degree - Project Management
University of Houston
Houston, TX03.2025
Associate's degree -
Houston Community College
Houston, TX06.2023
Skills
- Collaboration and interpersonal skills
- Adaptable
- Driven
- Resilient
- Productivity
- Time managed
- Effective Communication
- Customer Relationship Management
- Problem solving
- Sales and negotiation
- Circuit analysis
- Hardware installation
- Software repair
- Hardware replacement
References
References available upon request.
Languages
English
Professional
Spanish
Professional
Italian
Limited
Timeline
Advanced Repair Agent
Geek Squad
09.2023 - Current
Assistant Store Manager
Autozone
06.2021 - 01.2023
Consulting Agent
Geek Squad
Bachelor degree - Project Management
University of Houston
Associate's degree -
Houston Community College
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