Summary
Overview
Work History
Education
Skills
Timeline
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Keith Kowalski

Lakewood,CO

Summary

I am a highly skilled IT professional with extensive experience in both hardware and software support. Adept at troubleshooting, system optimization, and resolving complex technical issues. In addition to strong technical expertise, I work to leverage cutting-edge technology to drive creative and operational success. Experienced in managing cross-functional teams to achieve high-impact results, fostering a collaborative, innovative work environment. Proficient in the Adobe Creative Suite (Photoshop, Premiere Pro, After Effects, Illustrator), with a keen eye for design and visual storytelling, blending technical know-how with leadership to deliver high-quality, on-time projects that meet both client needs and organizational objectives.

Overview

4
4
years of professional experience

Work History

Advanced Repair Agent

Best Buy
04.2023 - Current
  • Provided level 2 technical support to end-users, troubleshooting hardware and software issues
  • Installed and configured operating systems, applications, and drivers on desktops and laptops
  • Resolved network connectivity problems by diagnosing and troubleshooting network devices
  • Performed hardware repairs and upgrades on computer systems to improve performance
  • Assisted in the setup of new workstations, ensuring proper installation of hardware components
  • Collaborated with team members to develop efficient solutions for complex technical problems
  • Maintained accurate documentation of all support activities, including issue resolution steps taken

Senior Counter Intelligence Agent

Best Buy
03.2022 - 04.2023
  • Led a team of IT professionals in the successful implementation and maintenance of company-wide technology infrastructure
  • Developed and executed strategic plans to align IT initiatives with business goals, resulting in increased operational efficiency
  • Managed the full lifecycle of IT projects, including requirements gathering, planning, execution, and post-implementation support
  • Oversaw the installation, configuration, and maintenance of hardware and software systems across multiple locations
  • Established strong vendor relationships to negotiate contracts, manage service level agreements (SLAs), and optimize costs

Consultation Agent

Best Buy
01.2021 - 03.2022
  • Provided level 1 technical support to customers via phone, email, and chat
  • Troubleshot hardware and software problems for a wide range of devices including desktops, laptops, printers, and mobile devices
  • Documented all customer interactions and solutions in the ticketing system for future reference
  • Collaborated with level 2 support team to escalate complex issues that required further investigation or expertise
  • Maintained a high level of professionalism and empathy while assisting customers with their technical difficulties

Education

High school diploma -

Lakewood High School
Lakewood, CO
05.2018

Skills

  • Project Management
  • Customer Relationship Management
  • Computer Hardware Troubleshooting
  • Software Troubleshooting
  • Computer Hardware Repair
  • Organizational Skills
  • Adobe Creative Suite
  • Adobe Premiere
  • Adobe Photoshop
  • Adobe After Effects
  • Adobe Illustrator
  • Photography
  • Videography

Timeline

Advanced Repair Agent

Best Buy
04.2023 - Current

Senior Counter Intelligence Agent

Best Buy
03.2022 - 04.2023

Consultation Agent

Best Buy
01.2021 - 03.2022

High school diploma -

Lakewood High School

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Keith Kowalski