Anna Marie Skirvin
The First National Bank of Kentucky
Worthville,KY
12
years of professional experience
Dedicated professional with a background in optimizing branch operations. Known for strong time management and customer relations skills, contributing to improved service delivery and team success.
Work History
Assistant Manager
9 Months- Assisted in daily branch operations to ensure efficient service delivery.
- Supported customer inquiries and resolved issues with professionalism and accuracy.
- Processed transactions using banking software, maintaining compliance with policies.
- Collaborated with team members on promotional campaigns to enhance customer engagement.
- Monitored cash flow and balanced till at the end of each shift for accuracy.
- Trained new staff on operational procedures and customer service standards.
- Participated in team meetings to discuss strategies for enhancing client satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Branch Manager
10 Years 5 Months- Led branch operations, ensuring compliance with policies and regulations.
- Developed and implemented strategic initiatives to enhance customer satisfaction and retention.
- Trained and mentored staff, fostering a high-performance team culture.
- Analyzed financial reports to drive informed decision-making and improve profitability.
- Oversaw daily branch activities, optimizing workflow and resource allocation.
- Established key performance indicators to monitor branch performance effectively.
- Managed budgeting processes, aligning expenditures with organizational goals for maximum efficiency.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
- Examined customer loan applications for loan approvals and denials.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Submitted loan applications to underwriter for verification and recommendation.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.
- Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
- Implemented rigorous risk management protocols, safeguarding against potential financial threats.
- Coordinated with IT department to enhance cybersecurity measures, protecting customer data and transactions.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
- Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Developed strategic plans for day-to-day financial operations.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Education
High School Diploma
Skills
Customer service
Money handling
Team leadership
Decision-making
Time management
Customer relations
Team motivation
Staff training and development
Staff supervision
Timeline
Assistant Manager
The First National Bank of Kentucky
01.2026 - CurrentRead More
Branch Manager
World Finance
10.2014 - 03.2025Read More
Owen County High School
High School Diploma
Read More