Anna Marie Burns
Romeoville,IL
Summary
Professional with strong communication and negotiation skills, adept in building and maintaining client relationships. Proven ability to drive sales, meet targets, and adapt to changing market conditions. Strong team collaborator with focus on achieving results and delivering consistent performance. Skilled in CRM software, lead generation, and customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Alro Steel Corporation
Bolingbrook, IL
05.2023 - Current
- Developed and maintained strong customer relationships to drive sales growth.
- Identified client needs and provided tailored product solutions to enhance satisfaction.
- Answered customers' questions regarding products, prices, and availability.
Veterinary Assistant
Finan Animal Hospital
Darien, IL
04.2019 - 05.2023
- Assisted veterinarians during examinations and procedures, ensuring optimal patient care.
- Maintained cleanliness of facilities and equipment to uphold health standards.
Technician Assistant
Veterinary Specialty Center
Buffalo Grove, IL
09.2017 - 04.2019
- Assisted veterinary technicians with patient care and medical procedures, ensuring compliance with safety protocols.
.
Guest Services Representative
Petco
Mount Prospect, IL
01.2016 - 08.2017
- Assisted customers in selecting appropriate pet products, enhancing overall shopping experience.
Retail Sales Associate/Customer Service
abercrombie (kids)
01.2014 - 01.2017
- Greeted customers and helped with product questions, selections, and purchases.
Veterinary Assistant
Shea Animal Hospital
Phoenix, AZ
07.2016 - 08.2016
- Externship for school
Cashier and Customer Service
Golfsmith International Inc.
Schaumburg, IL
01.2015 - 01.2016
- Processed customer transactions efficiently, ensuring accurate cash handling and balancing registers.
Education
Veterinary Assistant -
Animal Behavior College
01-2016
High school diploma or GED -
James B. Conant High School
Hoffman Estates, IL01-2014
Skills
- Direct selling
- Managing sales clients - Largest number of sales clients managed (50-100 clients)
- Microsoft Outlook
- Teamwork
- Microsoft Word
- Average order value (success metric)
- Microsoft Excel
- Sales growth tracking
- Microsoft PowerPoint
- Logistics
- Basic math
- Sales team management - Largest sales team managed (1-5 team members)
- Computer skills
- Microsoft Office
- Client services
- Sales - Sales experience (1-2 years)
- Call center experience
- Microsoft Dynamics 365
- Retail sales
- Corporate sales environment
- Consultative selling
- Email outreach prospecting
- Customer service
- Attention to detail
- Relationship development
- Email and phone etiquette
- Organized and efficient
Certification
- Veterinary Assistant
Additional Information
- I work well in fast paced environments
- Fast learner
- Able to work with minimal supervision
- Organized
Timeline
Inside Sales Representative
Alro Steel Corporation
05.2023 - Current
Veterinary Assistant
Finan Animal Hospital
04.2019 - 05.2023
Technician Assistant
Veterinary Specialty Center
09.2017 - 04.2019
Veterinary Assistant
Shea Animal Hospital
07.2016 - 08.2016
Guest Services Representative
Petco
01.2016 - 08.2017
Cashier and Customer Service
Golfsmith International Inc.
01.2015 - 01.2016
Retail Sales Associate/Customer Service
abercrombie (kids)
01.2014 - 01.2017
Veterinary Assistant -
Animal Behavior College
High school diploma or GED -
James B. Conant High School