ANNAMBHATLA KARTHIK SARMA
Saint Louis,MO
Summary
Dynamic Business Development and Operations Professional with over 8 years of expertise in outbound sales, pipeline development, and multi-location operational leadership. Proven track record of driving revenue growth through high-volume prospecting, strategic outreach, and CRM-driven sales processes using tools such as Salesforce and Orum. Skilled in leading teams, managing operational performance, and fostering strong relationships with clients and stakeholders across global markets. Recognized for consistently delivering measurable results, exceeding sales targets, and improving conversion rates through data-driven decision-making and structured outreach strategies.
Overview
7
7
years of professional experience
Work History
Senior Operations Supervisor
McDonald's
Saint Louis, MO, USA
12.2023 - Current
- Oversaw daily operations to ensure efficient workflow and adherence to quality standards.
- Guided and supported over 50 staff in mastering operational procedures and delivering exceptional customer service.
- Implemented process improvements, enhancing service speed by OEP of 95 and team productivity.
- Monitored inventory levels, coordinating timely replenishment to minimize disruptions.
- Analyzed performance metrics, identifying areas for operational enhancements and cost reductions.
- Developed training materials to support employee onboarding and ongoing development initiatives.
- Facilitated communication between front-line staff and management to address concerns effectively.
- Ensured compliance with health and safety regulations, fostering a safe work environment.
- Implemented cost-saving strategies, effectively reducing operational expenses while maintaining high-quality output and service levels.
- Analyzed data trends to forecast future needs accurately and make informed decisions regarding resource allocation.
- Streamlined operations by implementing efficient processes and workflow improvements, resulting in increased productivity and reduced costs.
- Negotiated vendor contracts to secure favorable terms for the company, driving cost reductions in procurement efforts.
- Oversaw inventory management processes to optimize stock levels and minimize waste, resulting in significant cost savings for the organization.
- Managed daily operations, ensuring quality control measures were in place to maintain high standards of customer service and product delivery.
- Conducted regular performance evaluations for direct reports, providing constructive feedback and setting clear expectations for future success.
- Facilitated collaboration between departments for effective issue resolution, resulting in improved interdepartmental relationships.
- Established strong relationships with suppliers/vendors which led to timely deliveries and better pricing options.
Operations Supervisor
McDonald’s
Saint Louis, MO, USA
08.2022 - 12.2023
- Supervise operations across 4–6 restaurant locations, ensuring compliance with McDonald’s standards for Quality, Service, and Cleanliness.
- Provide operational leadership and coaching to General Managers and restaurant teams to improve performance and efficiency.
- Analyze sales trends, operational metrics, and customer satisfaction data to identify revenue growth opportunities.
- Implement operational strategies that improve staffing efficiency, service delivery, and customer experience.
- Conduct operational audits including cash handling reviews and compliance inspections.
- Lead hiring, training, and development initiatives for restaurant management teams.
- Ensure compliance with health, safety, and hygiene regulations.
- Support rollout of new products, operational procedures, and restaurant equipment.
- Monitor labor costs, staffing schedules, and operational budgets.
- Prepare restaurants for corporate inspections and operational evaluations.
- Conduct performance evaluations and leadership development planning for management teams.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
Manager – Business Development & Operations
Practically
Hyderabad, India
01.2021 - 07.2021
- Established business development operations for a new market including hiring, onboarding, and training SDRs.
- Designed structured sales cadences and outreach strategies to generate qualified leads.
- Developed Salesforce dashboards and performance reports to monitor outreach and conversion metrics.
- Conducted outbound prospecting and lead qualification through cold calling campaigns.
- Improved lead-to-meeting conversion rate by 18% through optimized sales scripts and objection handling.
- Managed CRM-driven pipeline development and prospect tracking.
- Collaborated with leadership to refine sales messaging and outreach strategies.
Team Lead – Business Development
Vedantu Education
Hyderabad, India
12.2019 - 12.2020
- Led a team of 12+ Sales Development Representatives responsible for outbound prospecting.
- Implemented structured daily call strategies and follow-up processes to meet appointment targets.
- Generated 60+ qualified meetings per month through high-volume prospecting.
- Trained new hires on CRM processes, objection handling, and sales communication.
- Monitored team KPIs using Salesforce dashboards.
- Maintained top-performing team ranking across all branches for three consecutive months.
Senior Business Development Executive
BYJU’S
Hyderabad, India
05.2019 - 11.2019
- Conducted high-volume outbound prospecting with 100+ calls daily.
- Secured product demonstration appointments through consultative sales conversations.
- Maintained accurate CRM documentation of prospect interactions.
- Exceeded sales quota by achieving 135% of monthly target.
- Promoted to Senior Business Development Executive within 90 days.
Education
Master’s - Information Technology Management
Webster University
Saint Louis, MO, USA12-2022
Bachelor - Computer Science
Osmania University
HYD, INDIA01-2019
Skills
- Salesforce proficiency
- Zoho CRM management
- Orum expertise
- Mojo
- Google Workspace
- Slack
- Zoom
- Trello
- Microsoft Excel
- PowerPoint
- Basic Java
- Linux
- High-Volume Prospecting
- Lead Generation
- Sales Pipeline Management
- Objection Handling
- Client Engagement
- Time Management
- Sales Prioritization
- Leadership
- Communication
- Team Development
- Innovation skills
- Data analysis
- Staff oversight
- Employee supervision
- Technical reviews
- Training content creation
- Staff development
- Decision-making
- Compliance
- Negotiation
- Expectation setting
Phone
- US, +1 216-732-0650
- IN, +91 879-049-9882
Timeline
Senior Operations Supervisor
McDonald's
12.2023 - Current
Operations Supervisor
McDonald’s
08.2022 - 12.2023
Manager – Business Development & Operations
Practically
01.2021 - 07.2021
Team Lead – Business Development
Vedantu Education
12.2019 - 12.2020
Senior Business Development Executive
BYJU’S
05.2019 - 11.2019
Bachelor - Computer Science
Osmania University
Master’s - Information Technology Management
Webster University