Brad Hackler

• Directed operations staff by providing guidance, training, and support in order to meet company objectives.
• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
• Performed cost analysis for various projects to determine budget requirements.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
• Developed key performance indicators to measure effectiveness of operational processes.
• Analyzed data from daily reports to identify trends in production performance metrics.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Managed staffing needs through recruitment, hiring selection, onboarding and training, disciplinary action as necessary.
• Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
• Ensured compliance with all applicable safety, quality regulations/procedures and maintained a safe work environment for all personnel.
• Collaborated with management team on long-term strategic planning initiatives for the organization.
• Assessed employee development needs and provided feedback on their progress towards meeting goals.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Coordinated cross-functional teams to ensure timely delivery on test setup and release of results.
• Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
• Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
• Developed and implemented more than 25 operational work instructions and SOPs to optimize productivity through standardization.
• Maintained accurate inventory records to track consumable stock levels and minimize costs.
• Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
• Guided employees on understanding and meeting changing customer needs and expectations.
• Identified areas of deficiency and performed root-cause analysis to solve problems.
• Built strong operational teams to meet process and production demands.
• Improved morale and management communication by creating employee recognition and rewards practices.
• Collaborated with leadership team, conducting quality audits. This includes internal, client, and accrediting bodies.
• Measured and reviewed performance via KPIs and metrics.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Responded to information requests from superiors, providing specific documentation.
• Negotiated contracts with vendors and service providers, securing favorable terms.
• Managed day-to-day lab scheduling and training points. Assigned team members to specific duties.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Receiving, handling, and setup of all product and environmental samples submitted for microbiological analysis by companies inside, and outside, Dairy Farmers of Americas' production scope of operations.

• Performed microbial analysis of samples, including identification and quantification of bacteria.
• Participated in quality assurance and quality control programs related to microbiology testing.
• Maintained laboratory equipment, such as microscopes, autoclaves, and incubators.
• Recorded data into laboratory information systems software applications.
• Monitored and observed experiments to assess progress, compile data and record findings.
• Adhered to laboratory requirements and enforced compliance with regulations.
• Determined acceptability of specimens for testing according to established criteria.
• Maintained safe work environment by wearing personal protective equipment.
• Identified microorganisms using a variety of techniques through quantitative plating, qualitative enrichments.
• Maintained records of test results, inspections, investigations, corrective actions taken.
• Experience in PCR screening using the following platforms: Hygiena BAX, BioRad iQ, BioMerieux GeneUP.
• Experience in ELFA screening using the following platforms: BioMeriuex VIDAS, VIDASUP.
• Experience in molecular detection screening using the following platform: 3M MDS

• Assisted master carpenters with rough framing installations for residential and commercial customers.
• Installed, assembled and repaired woodwork, millwork, cabinetry and trim under the supervision of a master carpenter.
• Followed OSHA and corporate safety regulations and procedures.
• Read and interpreted specifications and construction drawings to determine the best techniques to complete the job.
• Cut materials on the job site so that they were ready for installation.
• Encouraged feedback from the foreman and tradesmen on site, incorporating their suggestions into later work.
• Obtained a strong understanding of residential and commercial building codes.

• Negotiated product sales and trade-in deals for maximum profit.
• Maintained relationships and followed up with customers.
• Provided near real-time price quotes for Travel Trailers, Fifth Wheels, and Class A, AD, B, & C Recreational Vehicles. 
• Identified lucrative business prospects through cold calling, networking, marketing and database leads.
• Achieved cooperative and positive communications with clients which fostered and led to many successful closed deals.
• Managed existing portfolio and potential leads using SalesForce
• Reached out to dormant accounts to re-engage customers and increase revenue.
• Generated more than $560,000 in gross sales before personal exit of the sales trade.