AnnaMichelle Schissel

• Developed strong relationships with regular customers, fostering loyalty and repeat business.
• Assist customers efficiently through busy periods, meeting all personalized requests and needs.

• Resolve customer inquiries and complaints through effective communication and problem-solving techniques.
• Delegation and leadership of a large team, ensuring all daily tasks are completed efficiently.

• Supervised new baristas to uphold quality standards, improving customer satisfaction and team efficiency.
• Managed high-volume shifts while ensuring speed of service, a positive customer experience, and product consistency.

• Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
• Provided excellent customer service and ensured all customers left satisfied.

• Managed the floor plan and server rotation while positively attending to guests upon their arrival and departure

• Collaborated with servers to clear tables promptly and efficiently, creating a clean dining environment for guests.