Annastazia Lomax
Austin,TX
Summary
Customer Service Representative experienced in enhancing revenue and fostering client relationships through effective communication in both telephone and face-to-face interactions. Demonstrated ability to thrive in fast-paced environments while adapting to last-minute changes and maintaining high-quality work. Committed to leveraging strong work ethic and interpersonal skills to tackle new challenges.
Overview
14
14
years of professional experience
Work History
Accounting Clerk
Travis County Treasurer
Austin, TX
04.2026 - Current
- Managed vendor invoices and maintained accurate payment records in accounting system.
- Processed daily cash receipts and reconciled bank transactions for accuracy.
- Assisted in preparing financial reports and statements for internal review.
- Implemented improved filing systems to enhance document retrieval efficiency.
Dispatcher
Clarke Kent Plumbing
12.2020 - 04.2025
- Collaborated with management and dispatch team to achieve daily and monthly sales goals.
- Coordinated schedules for optimal coverage of daily workload, adapting quickly to changing demands.
- Handled over 200 daily caller requests, providing information about assistance and timeframes.
- Maintained updated and detailed records of calls in physical and electronic database.
- Worked closely with management and dispatch team to insure daily and monthly sales goals were achieved.
Assistant Manager
McAllen Pest Control Inc.
02.2020 - 09.2020
- Coordinated schedules and delegated assignments to optimize coverage and service delivery.
- Assisted customers directly, identifying needs and staying informed on consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Cultivated repeat business through outstanding customer service and addressed concerns with friendly, knowledgeable support.
Hairstylist and Barber
Spa La Posada
07.2018 - 12.2019
- Educated customers on product benefits, enhancing customer satisfaction and boosting sales.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Mixed pigments and used proper techniques to achieve desired color.
- Scheduled and optimized appointments to accommodate customer demand and improve service efficiency.
- Recommended treatments and styles tailored to customer preferences, enhancing their overall appearance and confidence.
- Processed payments, entering sales in register for prompt customer service.
- Recorded notes for future reference about customer preferences and services delivered.
Beauty Advisor and Client Coordinator
Spa La Posada
08.2012 - 05.2016
- Processed payments and entered sales in register, ensuring prompt customer service.
- Monitored current trends to understand fashions and better serve customer needs
- Engaged customers in friendly conversation to enhance their shopping experience. feel relaxed and comfortable through conversation and personal relatability.
- Processed payments, entering sales in register for prompt customer service.
- Brought forth passion and enthusiasm, resulting in a healthy work environment that was reflected onto each customer experience.
Education
Cosmetology And Barber License
GA Beauty School, McAllen Texas High School Diploma -
Memorial High School
Mcallen, TXSkills
- Invoice processing
- Data Entry
- Vendor Coordination
- Attention to detail
- Highly Organized
- Team Collaboration
- Adaptability
- Conflict Resolution
- Bilingual communication
References
- Sandra Treviño (512)-888-5842 and Semoya Moore (512)-853-0488 ; both from Travis County
- Martha Puente from Clarke Kent Plumbing
Cell Phone: (512)-920-9076 Office (512)477-2200
- Alejandra Trevino from Spa La Posada
Phone: (956)358-3659
- Eric Reyna and Nelda Reyna from McAllen Pest Control Inc.
Phone: (956)522-2440 or (956)522-9166
Timeline
Accounting Clerk
Travis County Treasurer
04.2026 - Current
Dispatcher
Clarke Kent Plumbing
12.2020 - 04.2025
Assistant Manager
McAllen Pest Control Inc.
02.2020 - 09.2020
Hairstylist and Barber
Spa La Posada
07.2018 - 12.2019
Beauty Advisor and Client Coordinator
Spa La Posada
08.2012 - 05.2016
Cosmetology And Barber License
High School Diploma -
Memorial High School