ANNBRIANA JONES
Griffin,GA
Summary
Compassionate and detail-oriented professional with 3+ years of experience in customer service and remote healthcare support. Skilled in virtual communication, patient assistance, and maintaining strict confidentiality under HIPAA and 42 CFR Part 2. Known for professionalism, accuracy, and empathy when assisting clients in sensitive situations. Passionate about supporting individuals in recovery and helping them succeed in their treatment journey.
Overview
6
6
years of professional experience
Work History
Remote Healthcare Support Representative
TeleHealth Services Inc.
06.2021 - Current
- Facilitate virtual patient interactions and assist with video-based drug screenings and documentation.
- Provide clear instructions and technical support for at-home testing kits while maintaining professionalism and empathy.
- Protect patient confidentiality by following HIPAA and 42 CFR Part 2 standards.
- Enter case data into EMR systems accurately and efficiently, maintaining a 99% documentation rate.
- Consistently met or exceeded key productivity and member satisfaction metrics.”
Remote Customer Service Representative
Optum / UnitedHealth Group
01.2020 - 05.2021
- Handled patient inquiries and benefits verification through phone and live chat.
- Explained testing processes, insurance coverage, and treatment program details.
- Consistently met and exceeded quality and service-level goals in a remote setting.
Front Desk Assistant
Peachtree Wellness Clinic
Atlanta, GA
05.2019 - 12.2019
- Supported clinic operations by scheduling appointments, verifying patient information, and managing confidential records.
- Ensured friendly, judgment-free interactions for patients undergoing treatment.
- Maintained accuracy in test result documentation and data entry.
Education
High School Diploma -
Hampton High School
Hampton, GA05.2020
Skills
- Customer service
- Customer Satisfaction
- Remote work
- Computer Proficiency
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Critical thinking
- Excellent communication
- Interpersonal skills
- Organizational skills
- EMR Systems
- Decision-making
- Results-oriented
- HIPAA Compliance
Timeline
Remote Healthcare Support Representative
TeleHealth Services Inc.
06.2021 - Current
Remote Customer Service Representative
Optum / UnitedHealth Group
01.2020 - 05.2021
Front Desk Assistant
Peachtree Wellness Clinic
05.2019 - 12.2019
High School Diploma -
Hampton High School