Anne Adcock
Clifton Forge,VA
Summary
Customer-focused professional with expertise in safety compliance and effective communication. Skilled in optimizing workflows and improving guest experiences in fast-paced settings. Background in customer service and team supervision, with strong conflict resolution and performance monitoring capabilities to enhance operational efficiency and support team success.
Overview
10
10
years of professional experience
Work History
Server
Cuccis
Covington, Virginia
09.2021 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Managed table assignments to optimize guest seating and dining flow.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
Floor Technician
West Rock
Low Moor, Va
11.2024 - 05.2026
- Operated floor cleaning equipment to ensure optimal workspace conditions.
- Maintained cleanliness of production areas following safety protocols.
- Conducted regular safety checks on equipment to ensure safe operations.
- Inspected machinery and equipment for proper functionality and safety compliance.
- Operated forklifts to transport materials across warehouse efficiently.
- Loaded and unloaded shipments while adhering to safety protocols.
Floor Supervisor
Faneuil
Clifton Forge, Virginia
09.2019 - 09.2021
- Supervised daily operations of call center team to ensure service quality.
- Supervised daily operations to ensure team efficiency and compliance with procedures.
- Coordinated shift schedules to optimize workforce productivity and coverage needs.
- Developed schedules to optimize staffing levels during peak hours.
- Trained new employees on customer service protocols and system usage.
- Trained new employees on company policies and operational standards for success.
- Monitored call metrics and provided feedback for performance improvement.
Supervisor
Garten Trucking
Iron Gate, Va
11.2016 - 08.2019
- Supervised daily operations of trucking fleet and ensured compliance with safety regulations.
- Coordinated schedules for drivers to optimize route efficiency and reduce delays.
- Monitored employee productivity to provide constructive feedback and coaching.
- Trained new employees on company policies, safety procedures, and operational best practices.
- Resolved employee conflicts through effective communication and conflict resolution strategies.
- Followed company policies to ensure effective communication and operational alignment.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Operated loading equipment to transport materials efficiently.
- Inspected loads for safety compliance before transportation.
- Collaborated with team members to organize loading schedules.
- Supported training of new employees in proper loading procedures to ensure efficiency.
Education
Associate of Applied Science - General Studies
Dabney Lancaster Community Colloge
Clifton Forge, VA06-2018
Skills
- Customer service
- Order accuracy
- Table management
- Guest engagement
- Customer flow management
- Food safety
- Employee training
- Service quality assessment
- Conflict resolution
- Effective communication
- Time management
- Attention to detail
- Process optimization
Timeline
Floor Technician
West Rock
11.2024 - 05.2026
Server
Cuccis
09.2021 - Current
Floor Supervisor
Faneuil
09.2019 - 09.2021
Supervisor
Garten Trucking
11.2016 - 08.2019
Associate of Applied Science - General Studies
Dabney Lancaster Community Colloge