Anne Bulkeley
Richardson,Texas
Summary
Experienced Senior Hospitality Manager with over 10 years of experience in customer facing roles and service delivery within fast paced environments. Proven ability to manage high-visibility service engagements, effectively collaborate with C-level executives, and lead diverse teams towards achieving focused outcomes. Skilled in navigating high stress situations and delivering results under pressure. Adapts quickly to changing needs and expertly revolves conflicts. Ready to take on any challenge facing business or customers.
Overview
12
12
years of professional experience
Work History
Senior Hospitality Manager/Assistant General Manager
Uncle Julios
Dallas, TX
11.2021 - Current
- Spearheaded critical budget implementations, employee reviews, and training initiatives to enhance team collaboration and accountability towards long term business success.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Managed Vendor relationships and conducted cost analysis, achieving significant savings and maintaining operational efficiency.
- Led a diverse team through complex service delivery projects, ensuring high customer satisfaction and aligning service delivery with strategic customer objectives.
Senior Culinary Manager
Uncle Julios
Dallas, TX
05.2020 - 11.2021
- Monitored kitchen staff to ensure compliance with company expectations of taste, speed and presentation.
- Managed foodservice side including scheduling, cooking, tasting, ordering ingredients, and inventory.
- Oversaw training and implementation of new menu rollout.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Hospitality Manager
Uncle Julios
Allen, TX
06.2018 - 05.2020
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Certified Server Trainer
BJ's Restaurant & Brewhouse
Allen, TX
05.2012 - 06.2018
- Trained new employees on service standards and menu items to improve onboarding processes.
Education
Architectural Studies/ Interior Design
University of Missouri - Columbia
Columbia, MO05-2012
Skills
- Project and program leadership
- Supervision and training development
- Customer relationship management
- Budgeting and financial management
- Conflict resolution and negotiation
- Procedure Development
- Inventory Control
- Data Analysis
- Systems implementation
- Compliance Monitoring
- Technical Support
- Client Relations
Timeline
Senior Hospitality Manager/Assistant General Manager
Uncle Julios
11.2021 - Current
Senior Culinary Manager
Uncle Julios
05.2020 - 11.2021
Hospitality Manager
Uncle Julios
06.2018 - 05.2020
Certified Server Trainer
BJ's Restaurant & Brewhouse
05.2012 - 06.2018
Architectural Studies/ Interior Design
University of Missouri - Columbia
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