Human services professional with comprehensive experience addressing diverse client needs and implementing effective support strategies. Strong focus on collaboration, adaptability, and achieving results. Skilled in case management, crisis intervention, and community outreach. Known for reliability and maintaining high standards in fast-paced environments.
Work History
Server
3 Years
Lazy Dog Restaurants | 10.2023 - Current
Visually inspect all plates prior to delivery to include verifying portion, presentation and guest’s specifications.
Managed all aspects of food delivery;
Assist guests and ensure they have a great dining experience.
Coordinated timely delivery of dishes to guests, ensuring satisfaction with presentation and accuracy.
Resolved guest complaints using AIM protocol; apologized, investigated issues, and involved management when necessary.
Excellent multi-tasking abilities.
Facilitated positive dining experiences by assisting guests with requests and addressing concerns promptly.
Clean, sanitize and maintain slide area, equipment, utensils, and tools.
Developed strong guest relations skills to enhance customer loyalty.
Applied excellent multi-tasking abilities to manage various responsibilities efficiently.
Pretrial Case Manager/Detention Screener
3 Years 7 Months
CYDC 17th Judicial District | 10.2022 - 05.2026
Administered urine analysis to assess substance use among clients and ensure adherence to rehabilitation plans.
Facilitated CBI and living skills groups, enhancing client engagement and skill development.
Listen to client concerns and provide counseling and intervention as required.
Communicated and provided crucial information to client caregivers, probation officers, and treatment team members to support client progress.
Listened to client concerns and provided counseling and intervention.
Facilitate CBI and Living Skills based groups to clients.
Partnered with colleagues on office initiatives and case-related tasks to improve workflow and outcomes.
Monitored client compliance, ensuring accurate reporting to the courts to support legal requirements.
Case Manager
2 Years
CCCS, Inc | 09.2020 - 09.2022
Addressed clients' concerns and delivered counseling or intervention.
Met with clients to assess needs and identify high-risk areas.
Create treatment plans with clients based on criminogenic risks and needs.
Monitor treatment plans and client performance in the program.
Coordinate with counselors and other staff regarding client progress in treatment.
Facilitate treatment groups.
Conduct comprehensive assessments for offenders to determine their needs and risks.
Collaborate with coworkers on projects around the facility.
Shift Supervisor
1 Year 4 Months
Bozeman Hot Springs | 04.2019 - 08.2020
Trained and retrained new and current staff members.
Responsible for understanding staffing needs.
Maximizing productivity by delegating tasks.
Understood staffing needs.
Ensured completion of daily shift duties by coordinating staff efforts.
Maximized productivity by effectively delegating tasks among team members. by delegating tasks.
Maintains knowledge of protocols for emergency and unusual situations.
Counted and swapped tills at shift change.
Responsible for understanding staffing needs.
Family Support Specialist
8 Months
Family Outreach | 05.2018 - 01.2019
Monitored child and family outcomes by developing, implementing, and evaluating individual family support plans tailored to specific family needs.
Coordinates and writes formal training plans and protocols using evidence based training approaches based on applied behavior analysis to improve a child’s functioning and performance.
Managed essential personnel duties to support team operations, such as attending office meetings, scheduling meetings, and attending training.
Collaborated with coworkers on projects to achieve optimal outcomes for families.
Education
Master of Science - Forensic Psychology
Grand Canyon University | Phoenix, AZ | 10.2020
Bachelor's of Arts - Psychology
University of Montana | Missoula, MT | 05.2017
Skills
Case management
Client advocacy
Crisis intervention
Care coordination
Case planning
Case documentation
Time management
Problem-solving
Interdisciplinary collaboration
Relationship building
Conflict resolution
Patient needs assessment
Certification
Driver's License, CPR Certification, First Aid Certification