Anne Dempsey
Wilson,NC
Summary
Dynamic Mortgage Loan Officer with a proven track record at First Citizens Bank, excelling in relationship selling and loan origination. Expert in navigating residential mortgage lending regulations, I consistently enhance client satisfaction and streamline processes, resulting in improved approval turnaround times. Committed to achieving goals and fostering strong partnerships within the real estate community.
Overview
15
15
years of professional experience
Work History
Mortgage Loan Officer
First Citizens Bank
10.2010 - Current
- Evaluated client financial profiles to recommend suitable mortgage products.
- Facilitated loan origination process, ensuring compliance with regulations and internal policies.
- Cultivated relationships with real estate agents to generate new business opportunities.
- Analyzed market trends to advise clients on competitive interest rates and loan options.
- Streamlined application processing by implementing digital tools for document management.
- Reviewed and refined loan underwriting processes, improving efficiency and turnaround times for approvals.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
- Reviewed loan files and updated to match current standards.
- Maintained a comprehensive knowledge of current industry trends and regulatory changes to provide expert guidance for clients.
- Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
- Worked with underwriters to fix application problems and resolve issues.
- Fielded customer complaints and provided solutions.
Education
Bachelor of Science - Elementary Education
East Carolina University
Greenville, North Carolina, NCSkills
- Goal oriented
- Relationship selling
- Loan origination
- Residential mortgage lending regulations
Timeline
Mortgage Loan Officer
First Citizens Bank
10.2010 - Current
Bachelor of Science - Elementary Education
East Carolina University