ANNE GNASS
Rochester Hills
Summary
Patient Service Specialist with 12+ years of experience supporting patients in high-volume healthcare environments. Strong background in inbound call center operations, patient billing, insurance verification, and first-call resolution. Proven ability to work independently in fast-paced settings while maintaining HIPAA compliance, accuracy, and exceptional customer service.
Overview
21
21
years of professional experience
Work History
Patient Coordinator
Oakridge Dental Center
01.2019 - Current
- Manage high-volume inbound calls addressing patient billing questions, insurance coverage, balances, and payment options
- Research patient accounts to resolve billing discrepancies, unapplied payments, eligibility issues, and claim errors
- Verify and update primary and secondary insurance, confirming payer order and coverage accuracy
- Process payments, establish payment arrangements, and explain patient financial responsibility
- Document all interactions accurately while maintaining strict HIPAA compliance
- Assist patients with online portals and electronic communication tools
Receptionist / Office Assistant
Leigh Family Dentistry
01.2012 - 01.2019
- Responded to a high volume of patient calls related to billing, insurance, and scheduling
- Supported insurance verification, claim follow-up, and billing corrections
- Posted payments and identified overpayments requiring review
- Maintained accurate patient records and confidentiality standards
Front Desk Receptionist
Glitz Salon
01.2005 - 01.2012
- Managed multi-line phones, scheduling, customer inquiries, and payment processing
- Delivered consistent customer service in a fast-paced environment
Education
Associate of Applied Arts - Liberal Arts & Sciences
Oakland Community College
Auburn HillsSkills
- High-Volume Inbound Call Handling
- Patient Billing & Accounts Receivable
- Insurance Verification & COB
- Payment Processing & Refunds
- First Call Resolution
- Financial Assistance & Payment Plans
- De-escalation & Conflict Resolution
- HIPAA & Confidentiality
- Epic / EHR & MyChart Support
- Microsoft Office & System Navigation
- Remote Work Readiness
Timeline
Patient Coordinator
Oakridge Dental Center
01.2019 - Current
Receptionist / Office Assistant
Leigh Family Dentistry
01.2012 - 01.2019
Front Desk Receptionist
Glitz Salon
01.2005 - 01.2012
Associate of Applied Arts - Liberal Arts & Sciences
Oakland Community College