Anne Hejna
Summary
Proactive and versatile professional with experience as a Restaurant Hostess, Dance Instructor, and Lifeguard. Demonstrates strong multitasking, conflict resolution, and guest relations skills, excelling in high-pressure environments. Brings extensive knowledge of first responder skills, customer service, and team collaboration to ensure safety, organization, and exceptional client experiences.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Daniel Spain
La Grange, IL
12.2022 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Ensured immediate service by assisting servers, food runners, and bussers with cleaning tables, running food, and taking drink orders
Dance Instructor
Jeanine Bentley
Downers Grove, IL
01.2021 - 11.2022
- Choreographed routines for performances and competitions.
- Fostered a supportive and healthy learning environment by promoting positive reinforcement, constructive feedback, and gentle discipline
- Worked in a team-based environment to uphold quality and continuity of client service.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Implemented injury prevention strategies during warm-ups and cool-downs, ensuring safe practice for all participants.
Lifeguard
Western Springs Service Club
Western Springs, IL
05.2022 - 09.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool areas and enforcing rules.
- Monitored the safety of guests in and around the swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
High School Diploma -
Lyons Township
La Grange, IL05.2024
High School Diploma -
Acellus Learning Academy
La Grange, IL05.2024
Skills
- Customer Service
- Strong multitasking
- Conflict Resolution
- Cash Handling
- Complex Problem-Solving
- Scheduling
- Assertiveness
- Handling Complaints
- Guest Relations
- Judgment and Decision Making
- Reservation planning
- Bill computation
Timeline
Restaurant Hostess
Daniel Spain
12.2022 - Current
Lifeguard
Western Springs Service Club
05.2022 - 09.2022
Dance Instructor
Jeanine Bentley
01.2021 - 11.2022
High School Diploma -
Lyons Township
High School Diploma -
Acellus Learning Academy