Anne Hulse
Evansville,IN
Summary
Detail-oriented Ophthalmic Professional with expertise in patient interaction and insurance billing. Skilled in processing claims and managing medical records while ensuring HIPAA compliance. Delivers organized support in team settings, enhancing patient understanding of benefits and streamlining inventory management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Ophthalmic Assistant/Optician
Harmony Eyecare
Evansville, IN
10.2019 - Current
- Extensive customer service/patient service skills using ERM, Several websites and software. Currently working with Crystal for the last 4 years. My Vision Express and MD previously.
- Explained insurance benefits to patients to ensure understanding and clarity.
- Filed claims online using VSP, Eyemed, Superior, Davis Medicare, and Medicaid.
- Filed claims using modifiers that complemented medical or vision ICD-10 coding.
- Pricing claims for patients' eyewear. Also eye exams, medical copays.
- Following HIPAA guidelines and requirements regarding patient confidentiality.
- Professional phone skills when talking to providers and patients.
- Maintaining inventory. Monitor price changes to maximize profits.
- Trained and mentored new co-workers on ERM to enhance team competency and service delivery.
Certified Ophthalmic Assistant/Optician
Evansville Eyecare Associates
Evansville, IN
05.2010 - 10.2020
- Extensive customer service/patient service skills using ERM, Several websites and software
- Processed pricing claims for patients' eyewear, eye exams, and medical copays to ensure accurate billing.
- Filed claims online through insurance websites including VSP, Eyemed, Superior, City of Evansville, Medicare, and Medicaid to facilitate timely reimbursements.
- Following HIPAA guidelines and requirements regarding patient confidentiality.
- Professional phone skills when talking to providers and patients.
- Speaking with insurance providers regarding approval and denial for pharmaceuticals sent via ERX.
- Training and mentoring new co-workers on ERM.
Education
High School Diploma -
Anderson High School
Anderson, INSkills
- Pupillary distance measurement
- Prism lens dispensing
- Optical vertex distance measurement
- Eyewear frame selection
- Eyewear lens width measurement
- Eyewear bridge width measurement
- Optical segment height measurement
- Face form measurement
- Face shape recommendations
- Single-vision lens dispensing
- Multifocal lens dispensing
- High-index lens dispensing
- Metal eyewear frame dispensing
- Acetate eyewear frame dispensing
- Specialty sports eyewear dispensing
- Contact lens dispensing
- Lens coating recommendation
- Optical lens marking
- Safety glasses dispensing
- Patient interaction
- Ophthalmology Experience
- Ophthalmology
- DME
- Medical records
- Electronic medical records
- State healthcare regulations
- Insurance billing
- Insurance authorizations
- Health insurance information
- ICD-10
- Medical coding
- Medical Terminology
- Ophthalmology
- POS systems
- Retail optometry experience
- Organizational skills
- Data analysis
- Scheduling
- Patient scheduling
- Temple length measurement
- Pantoscopic tilt measurement
- Communication skills
- Interpersonal communication
- Customer service
- Clinical confidentiality policies
- Optical experience
- Optics
- Temple length measurement
- Scheduling
- Health insurance information
Certification
Driver's License
Timeline
Ophthalmic Assistant/Optician
Harmony Eyecare
10.2019 - Current
Certified Ophthalmic Assistant/Optician
Evansville Eyecare Associates
05.2010 - 10.2020
High School Diploma -
Anderson High School