Anne Huss
Summary
Dynamic Assistant Manager with a proven track record at Cowboy Jacks Saloon, excelling in customer service and team leadership. Enhanced operational efficiency through effective problem-solving and staff supervision, fostering a positive environment. Skilled in money handling, consistently improving accuracy and reducing discrepancies, while cultivating strong customer relations.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Cowboy Jacks Saloon
06.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Resolved guest complaints while maintaining positive customer environment
- Cultivate outstanding customer service through mentorship, leading by example, and utilizing feedback to elevate service standards.
- Addressed multiple concerns throughout building to facilitate effective daily operations for all personnel.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Rectified various problems that safeguarded against health code violations and upheld organization
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Server
Buffalo Wild Wings
02.2011 - 06.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Cashier Team Lead
Home Depot
01.2008 - 02.2011
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
Education
High School Diploma -
Germanna Community College
Fredericksburg, VASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff supervision
- Task delegation
Timeline
Assistant Manager
Cowboy Jacks Saloon
06.2017 - Current
Server
Buffalo Wild Wings
02.2011 - 06.2017
Cashier Team Lead
Home Depot
01.2008 - 02.2011
High School Diploma -
Germanna Community College
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