Anne Joseph
West Palm Beach ,FL
Summary
Skilled in organization and time management, I significantly enhanced client relations and operational efficiency at South Florida Sedation Dentistry. Leveraging strong communication and data entry skills, I fostered a welcoming environment, streamlined processes, and upheld high safety standards, contributing to a marked improvement in patient satisfaction and workflow optimization. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
One Clean Services
09.2023 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Dental Assistant
South Florida Sedation Dentistry
04.2022 - 02.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
Assistant Manager
Checkers
06.2018 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Team Leader
Mc Donald’s
04.2018 - 11.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Cpr
Florida Career College - Miami
Miami, FLDental Assisting
Florida Career College - Miami
Miami, FL02.2022
Royal Palm Beach High School
Royal Palm Beach, FL06.2018
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Greeting and Seating Clients
- Data inputting
- Team Management
- Customer Engagement
- Inventory control and record keeping
- Staff Management
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Shift Management
- Organization and prioritization
- Customer-Oriented
- Food Service Background
- Adaptable
- Dental impressions
- Dental Radiography
- Digital X-Ray Proficiency
- Equipment Sterilization
- Treatment room setup
- Sterilization techniques
- Appointment Scheduling
Certification
- First Aid/CPR Certified
- Licensed - life insurance agent
Languages
English
Native or Bilingual
Creole
Native or Bilingual
Spanish
Limited Working
Timeline
Receptionist
One Clean Services
09.2023 - 08.2024
Dental Assistant
South Florida Sedation Dentistry
04.2022 - 02.2024
Assistant Manager
Checkers
06.2018 - 04.2022
Team Leader
Mc Donald’s
04.2018 - 11.2021
Cpr
Florida Career College - Miami
Dental Assisting
Florida Career College - Miami
Royal Palm Beach High School