Ann E. LaVan
Sales Professional
Atlanta,GA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
21
21
years of professional experience
Work History
Team Lead
Tempur-Pedic
06.2024 - Current
- Enhances overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Establishing clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coaching team members in techniques necessary to complete job tasks.
- Promoting a positive work environment by fostering teamwork, open communication, and employee recognition.
Design Consultant
Summer Classics Outlet
04.2023 - 03.2024
- Responsible for meeting and exceeding sales goals while determining needs of clients.
- Utilized CRM daily and frequently updated client's information.
- Executed client's vision in store as well as providing home consultations.
Store Manager
Direct Furniture Modern Home
02.2023 - 03.2023
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Assistant Manager
Ozone Recreation
09.2016 - 01.2023
- Assisted customers in the purchase of billiard tables, spas, outdoor furniture, and theater seating.
- Opened a new store location and assisted in recruiting and training new staff.
- Reorganized sales floor to meet company demands
- Contributed merchandising ideas at team sales meetings.
- $1,000,000 seller 2020 and 2021.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Sales/Design Associate
By Design Furniture
03.2010 - 07.2016
- Successfully assisted clients in choosing furnishings that were consistent with their preferences and budget.
- Verified all merchandising standards were maintained on a daily basis of 24,000 square foot showroom
- Trained new employees on point of sale system.
- Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.
Sales/Design Associate
Modern Elements
07.2004 - 07.2010
- Assisted customers in the selection of home furnishings by providing home consultations as well as in store design services.
- Completed special client deliveries in person.
- Responsible for all merchandising.
- Assisted in the selection of new merchandise by attending High Point Furniture Market twice a year.
Education
Bachelor of Arts - Interior Design
University of Georgia
Athens, GA 05.2001 -
Skills
Strategic thinker
Timeline
Team Lead
Tempur-Pedic
06.2024 - Current
Design Consultant
Summer Classics Outlet
04.2023 - 03.2024
Store Manager
Direct Furniture Modern Home
02.2023 - 03.2023
Assistant Manager
Ozone Recreation
09.2016 - 01.2023
Sales/Design Associate
By Design Furniture
03.2010 - 07.2016
Sales/Design Associate
Modern Elements
07.2004 - 07.2010
Bachelor of Arts - Interior Design
University of Georgia
05.2001 -
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