Anne Le
Worcester,MA
Summary
Customer service expert with a proven track record of enhancing guest experiences and efficiently resolving inquiries. Skilled in creating welcoming environments and promoting positive team collaboration. Demonstrated ability to exceed customer expectations and drive satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess/Server
Fengs Asian Bistro
Millbury, Massachusetts
12.2021 - Current
- Greeted and welcomed guests, enhancing overall dining experience upon arrival.
- Managed seating arrangements to optimize flow and customer satisfaction.
- Served customers effectively at tables and during walk-ins, ensuring high service standards.
- Organized shift schedules for hostesses, training newcomers and fostering a positive work environment.
- Handled customer inquiries and resolved issues with professionalism and efficiency.
- Utilized POS system for transactions and managed cash handling accurately.
- Supported serving staff, food runners, and bussers to maintain a presentable dining area.
Marketing Intern
Worcester Public Schools
Worcester , ME
08.2023 - 04.2024
- Assisted in developing marketing materials for school programs and events.
- Coordinated social media campaigns to promote school activities and initiatives.
- Collaborated with teachers to gather feedback for improving communication efforts.
- Created engaging content for newsletters and online platforms targeting parents and students.
- Created and executed social media strategies to increase student engagement.
Room Service Attendant
UMass Memorial Hospital
Worcester, MA
05.2023 - 10.2023
- Delivered meals to patient rooms in a timely and courteous manner.
- Maintained cleanliness and organization of the service area and equipment.
- Supported team members during busy shifts to enhance service delivery.
- Delivered pleasant patient experiences with friendly service and caring demeanor.
- Replenished all supplies and food items needed on the service line in accordance with established standards.
Restaurant Hostess
Chashu Ramen + Izakaya
Worcester, Massachusetts
12.2022 - 05.2023
- Greeted and seated guests promptly upon arrival.
- Managed reservation system to optimize seating arrangements.
- Assisted servers by communicating guest needs effectively.
- Maintained cleanliness and organization of waiting area.
- Ensured a welcoming atmosphere through friendly interactions.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Education
Bachelor of Science - Industrial Engineering
Worcester Polytechnic Institute
Worcester 05-2028
High School Diploma -
Doherty Memorial Highschool
Worcester, MA05-2024
Skills
- Customer service and support
- Marketing coordination
- Team collaboration
- Effective communication
- Customer upselling
- Guest engagement
Languages
Vietnamese
Native/ Bilingual
Spanish
Limited
Certification
OSHA
Timeline
Marketing Intern
Worcester Public Schools
08.2023 - 04.2024
Room Service Attendant
UMass Memorial Hospital
05.2023 - 10.2023
Restaurant Hostess
Chashu Ramen + Izakaya
12.2022 - 05.2023
Hostess/Server
Fengs Asian Bistro
12.2021 - Current
Bachelor of Science - Industrial Engineering
Worcester Polytechnic Institute
High School Diploma -
Doherty Memorial Highschool