Anne Lee
Wappingers Falls,NY
Summary
Proven ability to enhance guest engagement and satisfaction through personalized service. As a Union Carpenter, effectively trained apprentices and improved project efficiency by implementing precise techniques, while ensuring compliance with safety regulations. Takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
09.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Established warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Union Carpenter
Local 279
06.2022 - 02.2025
- Maintained a clean worksite, promoting productivity and reducing potential hazards throughout the construction process.
- Assisted in training new apprentices, sharing knowledge of carpentry techniques and best practices within the union community.
- Collaborated with team members to complete projects on time and under budget, meeting client expectations.
- Increased project efficiency by implementing precise measurements and cutting techniques for materials.
- Followed established job site safety regulations and maintained safe and clean work area.
- Planned and executed work with proper tools and materials to maximize productivity.
Education
Associate of General Studies - Psychology
Dutchess Community College
Poughkeepsie, NY05-2018
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Osha 30 certified
- Computer Proficiency - Emails, Excel, Microsoft word
- Problem Solving
Accomplishments
- Resolved costumer complaints and issues which resulted in return costumers
- Start to finish construction jobs with a team members
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Trained new hires
- Provided exceptional customer service
Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- OSHA 30 Certified
- Forklift Certification
- Fall Protection Certification - Occupational Safety and Health Administration (OSHA).
- Scaffold Competent Person Training - Scaffold & Access Industry Association.
- Aerial Lift Training Certificate - International Powered Access Federation (IPAF).
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Timeline
Union Carpenter
Local 279
06.2022 - 02.2025
Server
Texas Roadhouse
09.2018 - Current
Associate of General Studies - Psychology
Dutchess Community College
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