Anne Malmquist
Owatonna,MN
Summary
I thrive on helping others, and I have always had a passion for medical information and knowledge. I am always eager and learning more, especially in the world of Federated and Insurance. With an easy to adapt personality, a continuous positive attitude and professionalism puts me at the top of my game. I am eager maximize to my full potential with the knowledge that I have gained from within the Life Department in my customer service roles. I am always looking for new challenges and to pursue my career further in the life department as I continue to grow & learn.
Overview
10
10
years of professional experience
Work History
Life Customer Service Representative
Federated Insurance
11.2021 - Current
- Processes life and disability policy changes and requests from policy holders, marketing representatives, and third parties
- Establishes positive customer service interactions with incoming phone calls with insureds, third parties, and marketing representatives.
Life Case Manager
Federated Insurance
03.2019 - 11.2021
- Processing life and disability insurance applications
- Receiving and managing signed documents from proposed insureds and issuing life and disability policies
- Maintaining a good relationship and handing phone calls for marketing representative’s on their new business cases
- Completing personal history interviews with potential prospects
- Handling of incoming and outgoing checks and funds towards pending policies.
Sales and service associate
Jostens
01.2014 - 03.2018
- Helping to assist place orders for student’s graduation needs while taking care of the service needs of customers
- Transitioned to the Digital Team in mid 2015, handling social media for the company, customer and rep emails and online chats with customers.
Education
Some College (No Degree) - Liberal Arts and
Riverland Community College
Austin, MNDiploma graduate - undefined
Owatonna Senior High School
Owatonna, Mn2008
Skills
- 10 years in customer service experience
- Excellent phone and communication skills
- Adaptability and ability to work under pressure
- Strong interpersonal communication skills
- Microsoft word/excel experience
Timeline
Life Customer Service Representative
Federated Insurance
11.2021 - Current
Life Case Manager
Federated Insurance
03.2019 - 11.2021
Sales and service associate
Jostens
01.2014 - 03.2018
Some College (No Degree) - Liberal Arts and
Riverland Community College
Diploma graduate - undefined
Owatonna Senior High School