Summary
Work History
Education
Skills
References
Timeline
Generic

Anne-Marie Gulab

Forest Hills,USA

Summary

  • Bilingual Customer Service Representative/ Guest Experience Ambassador in French/English.
  • Dedicated Customer Service Specialist, providing skills to prioritize and multi-task in the fast-paced working environment.
  • Known for successfully handling escalated customer support issues through creative thinking processes.
  • Detailed and focused in supporting goals with solid ethics.
  • Great team player attitude.

Work History

Customer Service Agent

Hallmark Aviation Services
New York, USA
06.2019 - 10.2024
  • Guided passengers to pass the security checkpoint at Terminal 4
  • Prepared them with their documents to speed the process with TSO
  • Managed the flow of passengers at Immigration/CBP
  • Provided accurate information for connection and helped officers with translation

Airline Customer Service Agent

Swissport International Ltd
New York, USA
07.2017 - 05.2019
  • Managed Check-in, Boarding gate functions assisting people and serving the global travel needs at Terminal 1 with Royal Air Maroc
  • Managed Arrivals and Immigration, helping passengers with baggage issues, customs issues with China Southern, Terminal 4

Administrative Assistant

Family Companies, Lutas Beauty Inc, Tulasi Beauty Inc
New York City, USA
11.2012 - 12.2016
  • Managed administrative work (business licensing, insurance, tax documents, Trademark..)
  • Responded to questions and concerns about products and services with clients

Financial Advisor

Metlife Financial Group
New York City, USA
05.2010 - 12.2010
  • Assessed client's needs according to their financial objectives and risks
  • Educated people regarding their family financial and retirement planning
  • Provided sound advice and grew the client base by forming a solid rapport with clients
  • Collaborated with a team to design solutions and Implemented them

Financial Advisor

AXA Advisors
New York City, USA
10.2008 - 04.2010

Financial Advisor

Robert Fleming Group
Paris, France
01.1995 - 09.1998

IT Account Manager

PBA Group
Paris, France
06.1988 - 10.1995
  • Reviewed current client operations and forecasted future needs to design information technology solutions
  • Manage large international accounts in France and Luxembourg

Education

MBA - Accounting

University of Phoenix
Arizona, USA
05.2007

Master - Economic and Social Administration

University of Lyon II
Lyon, France
05.1985

Skills

  • Outstanding communication skills
  • Customer focus
  • Adaptability and flexibility
  • Decision-making
  • Account management
  • Customer complaint resolution
  • Time management
  • Microsoft Office Suite proficiency

References

References available upon request.

Timeline

Customer Service Agent

Hallmark Aviation Services
06.2019 - 10.2024

Airline Customer Service Agent

Swissport International Ltd
07.2017 - 05.2019

Administrative Assistant

Family Companies, Lutas Beauty Inc, Tulasi Beauty Inc
11.2012 - 12.2016

Financial Advisor

Metlife Financial Group
05.2010 - 12.2010

Financial Advisor

AXA Advisors
10.2008 - 04.2010

Financial Advisor

Robert Fleming Group
01.1995 - 09.1998

IT Account Manager

PBA Group
06.1988 - 10.1995

MBA - Accounting

University of Phoenix

Master - Economic and Social Administration

University of Lyon II

Similar Profiles

  • Jamie Martin

    Jamie MartinJamie Martin

    Airport Customer Service Agent at Hallmark Aviation ServicesAirport Customer Service Agent at Hallmark Aviation Services

  • Kunal Budhoo

    Kunal BudhooKunal Budhoo

    Customer Service Agent at Hallmark Aviation Services For Emirates AirlinesCustomer Service Agent at Hallmark Aviation Services For Emirates Airlines

  • Yazan Aletayyem

    Yazan AletayyemYazan Aletayyem

    Duty Manager - Centralized Baggage Services at Hallmark Aviation ServicesDuty Manager - Centralized Baggage Services at Hallmark Aviation Services

  • Moneeca Glasscock

    Moneeca GlasscockMoneeca Glasscock

    Customer Service Representative at Hallmark Aviation Services for Qantas AirlineCustomer Service Representative at Hallmark Aviation Services for Qantas Airline

  • JEREMY M. DAVIS ERN 1457481

    JEREMY M. DAVIS ERN 1457481JEREMY M. DAVIS ERN 1457481

    Associate Urban Park Ranger (Sergeant) at NYC Department of Parks & RecreationAssociate Urban Park Ranger (Sergeant) at NYC Department of Parks & Recreation

CREATE PROFILE
Anne-Marie Gulab