Anne Palencia

• Contributed to efficient operations by managing an organized filing system for all title documents and records.
• Conducted comprehensive research on public records databases to identify potential liens or encumbrances affecting titles, safeguarding clients'' interests.
• Assisted with the facilitation of real estate closings, ensuring all necessary documentation was accurately completed and signed by both parties involved.
• Improved client satisfaction ratings by consistently delivering high-quality title services within agreed-upon timeframes.
• Reduced errors in final closing documents by meticulously proofreading and editing them before submission to clients.
• Maintained strong client relationships through effective communication, providing updates on the status of their title requests.
• Served as a reliable point of contact for clients in need of assistance regarding their title matters, fostering trust and satisfaction within business relationships.
• Ensured smooth transactions for clients by preparing and submitting accurate title documents in a timely manner.
• Collaborated with escrow officers and agents to resolve any discrepancies found during the title search process, resulting in streamlined closings.
• Communicated with customers to resolve common title issues.
• Analyzed title documents to identify potential issues and resolve any discrepancies.
• Researched ownership interests and liens on real estate properties.
• Utilized various online databases and public land records to verify ownership information.

Responsible for the resolution of issues arising in a particular title report prior to the completion of a real estate transaction.

Customer service driven, deadline oriented.

Assisted the the senior title officer in all aspects of running a high volume title unit.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Upon request, further employment information will be provided. . This includes ten years at Stewart Title from 1993 through 2003, where I began my title career as a doc puller and moved my way up to a title desk.