Anne Post
Rochester Chop House
Hazel Park,MI
1
Language
24
years of professional experience
Results-oriented professional with over a decade of experience in guest relations and service management. Led supervisory teams, applying strong interpersonal and problem-solving skills in fast-paced settings. Developed educational content and delivered instruction as Adjunct Professor at Macomb Community College, facilitating knowledge transfer and enhancing student engagement.
Work History
Server
1 Year 2 Months- Have maintained consistent five star reviews from our online guest rating system.
- Anticipated guest needs and delivered phenomenal service aligned with fine-dining standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server/Bartender
4 Months- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Came into this restaurant after the television show Kitchen Nightmares came in to revamp the restaurant.
- Prepared cocktails, draft beverages, and menu items according to recipe and quality standards.
SERVER/BARTENDER
12 Years 11 Months- Maintained and established positive relationships with guests to ensure continued business.
- Trained new employees on service standards and procedures, enhancing team efficiency.
- Delivered excellent customer service by anticipating needs and demonstrating an ability to interact with customers in a friendly and professional manner.
ADJUNCT PROFESSOR
3 Months- Taught students essential hospitality skills, preparing them for real-world applications.
- Instructed students in the general knowledge of restaurant operations and how to use time management in order to be most efficient.
- Developed course syllabi aligned with curriculum standards and learning outcomes.
- Delivered engaging lectures and guided classroom discussion to support student comprehension.
- Assessed assignments and examinations, providing timely feedback to strengthen academic performance.
SERVER
3 Years 1 Month- Provided attentive service at a high-end steakhouse.
- Enhanced fine-dining experiences through personalized service.
STUDENT TEACHER
5 Months- Managed classrooms of 9th through 12th grade English students, fostering a positive learning environment.
- Executed lesson plans, conducted parent teacher conferences, and attended staff meetings.
- Assisted lesson delivery aligned with classroom objectives and state standards.
- Managed student behavior using consistent classroom routines and clear expectations.
- Adapted instruction to support diverse learning needs and engagement levels.
SERVER/TRAINER
5 Years 8 Months- Provided exceptional service in upscale Italian dining establishment, enhancing guest experience.
- Mentored and shadowed new hires, facilitating smooth onboarding and integration into team.
Education
MASTER OF ARTS - SECONDARY EDUCATION
BACHELOR OF SCIENCE (B.S.) - COMMUNITY DEVELOPMENT AND COMMUNITY SERVICES
Skills
Supervision training
Interpersonal communication
Problem solving
Rapid learner
Customer engagement
Pressure management
Cocktail preparation
Work ethic
Guest interaction
Menu knowledge
High-volume service
Guest relations
Accomplishments
- Teacher assistant in an undergraduate program: Independently taught two Spanish classes of 15 students.
- Responsible for grading exams and homework assignments.
- Study Abroad: Exchange student in Guadalajara, Mexico. Completed 12 credit hours and earned a 3.8 grade point average at Universidad de Guadalajara. Resided with and learned the customs of a Spanish speaking family.
Languages
Spanish
Timeline
Server
Rochester Chop House
09.2025 - CurrentRead More
Server/Bartender
Boodles Restaurant
06.2025 - 10.2025Read More
ADJUNCT PROFESSOR
Macomb Community College
09.2015 - 12.2015Read More
SERVER/BARTENDER
Lily's Seafood Grill and Brewery
08.2011 - 07.2024Read More
STUDENT TEACHER
Hazel Park High School
01.2009 - 06.2009Read More
SERVER
Morton's The Steakhouse
06.2008 - 07.2011Read More
SERVER/TRAINER
Andiamo
06.2002 - 02.2008Read More
Central Michigan University
BACHELOR OF SCIENCE (B.S.) from COMMUNITY DEVELOPMENT AND COMMUNITY SERVICES
Read More
University of Phoenix
MASTER OF ARTS from SECONDARY EDUCATION
Read More