Anne Riess

I was placed here through the staffing agency the Wednesday after my assignment at Innove ended on a friday. I currently use a scanner to locate and "pick" items used to make the products offered by vitamix, and then bring them to the workers in assembly. It is a fast paced environment where they usually have a new employee shadow someone for two weeks but on my third day management felt I was doing well enough to be on my own. I do enjoy this job however I am interested in looking for work somewhere else.

• I got hired at this job through a staffing agency. It is a warehouse that makes all things for spray tanning. It was a temporary assignment that I knew was going to be a short term thing because they were only hiring people for busy season which ended in April.
• Operated warehouse equipment, ensuring adherence to safety procedures.
• Conducted regular quality checks on incoming and outgoing shipments.

• Once promoted to assistant manager I continued all my prior duties as well as began doing all the inventory on "new goods" once a month. Loading and unloading the truck. Ordering supplies when needed, and talking to employees about what they are doing well, as well as where and how they can improve. I conducted interviews, as well as orientations for new hires, and I have helped in training someone in every department. I left this job when I got pregnant and couldn't work while pregnant due to being high risk and didnt go back to work until my baby was a couple months old but I had moved cities so I chose to work somewhere else.
• Assisted in managing daily operations and staff scheduling to ensure efficient store functionality.
• Evaluated operational processes regularly to identify areas for improvement and implement best practices.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Monitored sales trends to adjust pricing strategies for optimal profitability.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Developed marketing strategies to attract new customers, increasing foot traffic.
• Oversaw daily operations to maintain store cleanliness and organization.
• Conducted performance evaluations, identifying areas for development and rewarding strong performance.
• Conducted performance evaluations and provided constructive feedback to employees.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Assisted in budget preparation, ensuring alignment with financial goals.
• Analyzed sales data to identify trends and adjust inventory orders accordingly.
• Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
• Coordinated with vendors for timely inventory replenishment, ensuring product availability.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.

• I was hired directly into management due to my years of prior experience in management at the Salvation Army. My duties currently consisted of helping lead a team of upwards of 20 people in five different departments. I've done every job there is in the store: cashier, receiving and sorting donations, pricing donations, quality checking and pricing clothing, accessories, and shoes, quality checking and pricing non-clothing items such as household items like knickknacks and kitchenware, as well as larger items such as furniture. I opened and closed the store, as well as did the end-of-day paperwork and counted all cashiers down. I was in charge of setting up and taking down signage for all sales or special events.
• Led daily operations and managed staff schedules for efficient store performance.
• Trained new team members on customer service practices and operational procedures.
• Coordinated donation processing, including sorting and pricing items for resale.
• Monitored store cleanliness and maintained a welcoming environment for customers.
• Supported sales initiatives by providing product knowledge to team and customers.
• Implemented safety protocols to ensure a secure shopping experience for all visitors.
• Collaborated with management on strategies to enhance store efficiency and customer satisfaction.
• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Trained new staff in relevant processes and procedures.
• Delegated daily tasks to team members to optimize group productivity.
• Delegated tasks appropriately according to individual skill sets.
• Resolved escalated customer complaints or queries promptly and efficiently.
• Monitored team progress and enforced deadlines.
• Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
• Identified opportunities for process improvements, implementing changes when required.
• Motivated staff through positive reinforcement techniques.
• Ensured compliance with company policies and procedures throughout the team.
• Developed strategies to increase team productivity and improve customer service levels.
• Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
• Coordinated team resources to achieve project goals.
• Offered training and support to keep team members motivated and working toward objectives.
• Kept work areas clean, neat and free of safety hazards to maximize efficiency.
• Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
• Reviewed completed work to verify consistency, quality, and conformance.
• Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
• Maintained open lines of communication with senior management, reporting team progress and challenges.
• Maintained accurate records of employee attendance and task completion times.
• Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
• Assisted in inventory management by organizing merchandise and ensuring stock levels.
• Supported the manager in developing plans for future projects, initiatives and objectives.
• Held regular one-on-one coaching sessions with staff members to encourage personal development.

• After a month of being "third key/ team lead" I was promoted to assistant manager, where I continued to do all the duties previously listed, as well as opening and closing the store. I helped lead a team of around 10-12 people at this store.
• Assisted in managing daily operations and staff scheduling to ensure efficient store functionality.
• Developed training materials for new employees, enhancing onboarding process and knowledge retention.
• Coordinated inventory management procedures, improving stock accuracy and reducing discrepancies.
• Implemented customer service initiatives, leading to increased customer satisfaction and engagement.
• Monitored financial transactions and prepared reports to support budget management and fundraising efforts.
• Collaborated with team leaders on strategic planning for community outreach programs and events.
• Enhanced volunteer coordination efforts, increasing participation through effective communication strategies.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

• I was in this position for about 2 months then promoted to assistant manager. Where I worked in that position until around the end of December due to my decision to have a baby.
• Supervised daily operations, ensuring efficient workflow and adherence to store policies.
• Trained and mentored team members on customer service best practices and operational procedures.
• Implemented inventory management systems to optimize stock levels and reduce waste.
• Coordinated staff schedules to maximize coverage during peak shopping hours.
• Conducted performance evaluations, providing feedback to enhance team productivity and morale.
• Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
• Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
• Led employee relations through effective communication, coaching, training, and development.

• I was hired in as a cashier and did everything with the registers, as well as with credit cards. I did all the jobs on the floor, such as receiving donations, sorting them, pricing them, and finally putting them in their designated areas on the sales floor. In early June I was promoted to "third key" also known as a team lead which is a step below assistant manager.
• Assisted in managing daily operations of the family store.
• Coordinated volunteer schedules to ensure adequate staffing.
• Trained new staff on customer service best practices.
• Supervised donation processing and sorting activities.
• Developed community engagement initiatives to promote store events.
• Facilitated communication between staff and management for operational needs.
• Managed customer service inquiries and complaints in a timely manner.
• Supervised daily operations including scheduling shifts, assigning duties.
• Ensured compliance with safety regulations and company policies.
• Resolved conflicts between team members in an effective manner.
• Coordinated with other departments to ensure smooth flow of operations.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Delegated work to staff, setting priorities and goals.
• Recruited and trained new employees to meet job requirements.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

I worked in the 'stow' department, where I unboxed items to be placed in the units that were then sent down to the 'picking' department. I also worked in the 'picking' department, where I would select the items from the giant shelves and place each order into a separate tote that would then be sent down to the 'packing' department to be packed in a box or bag, labeled, and then shipped off. I worked as a packer, where I chose the right size box or bag, added proper bubble wrapping when required, put a label on it, and sent it down the line to be loaded onto the trucks.

• Assisted in stocking shelves and ensuring product availability for customers.
• Operated equipment safely and efficiently during daily tasks.
• Participated in team meetings to discuss workflow improvements and challenges.
• Maintained a clean and organized work area throughout shift.
• Worked hard to learn required tasks quickly to maximize performance.
• Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
• Rotated through series of different stations based on team needs.
• Built and maintained working relationships with peers and upper management.
• Looked for ways to go above and beyond job requirements.