Anne Shi
Melville,NY
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Advanced Urology Centers Of New York
08.2022 - 04.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Obtained pre-authorizations and pre-certifications for in-office procedures, prescriptions, and surgical procedures.
- Performed medical records management, including filing, organizing and scanning documents.
- Received and routed laboratory results to the patients
- Coordinated with facilities to set up surgeries for the surgeons.
- Took pre-operative orders from surgeons for smooth operation planning.
- Organize pre-operative results for patients with upcoming surgical procedures.
- Facilitated daily interaction between patients, doctors, and office staffs, coordinating an effective work flow and providing efficient help
Optical Assistant
Visionworks
06.2019 - 05.2020
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
Patient Care Coordinator
ENT & Allergy Associates
08.2018 - 04.2019
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
Education
Bachelor of Science - Nursing
Plaza College
Forest Hills, NY08.2024
Skills
- Medical Terminology
- Insurance Verification
- Medical Charting
- Outpatient Care
- Medical Records Management
- Office Administration
Additional Information
Little Neck Care Center Nursing Home
May 2023 - August 2023
Jamaica Hospital Medical Center - Med Surg
September 2023 - December 2023
Elmhurst Hospital Center - Psychiatry
September 2023 - December 2023
Flushing Hospital Medical Center - Maternity
January 2024 - April 2024
Flushing Hospital Medical Center - Med Surg
January 2024 - April 2024
Flushing Hospital Medical Center - Preceptor Shift: Intensive Care Unit
May 2024 - August 2024
Timeline
Medical Receptionist
Advanced Urology Centers Of New York
08.2022 - 04.2023
Optical Assistant
Visionworks
06.2019 - 05.2020
Patient Care Coordinator
ENT & Allergy Associates
08.2018 - 04.2019
Bachelor of Science - Nursing
Plaza College
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