Anne Shockey
Dayton,OH
Summary
Dedicated Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.
Overview
21
21
years of professional experience
Work History
CSR, Store Manager
Community Choice Financial Inc.
Dayton, Ohio
03.2016 - 01.2025
- Analyzed call trends to identify areas of improvement for customer service processes.
- Adhered to company's established protocols for handling confidential data.
- Processed orders, forms, applications, and requests.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Followed up with customers to ensure their satisfaction.
- Maintained up-to-date knowledge of company products and services.
Meeting Coordinator
Cintas Corporation
Mason, Ohio
08.2007 - 09.2015
- Coordinated meetings from beginning to end
- Sourced venues
- Coordinated transportation (air and ground)
- Hotel accommodations
- Negotiated contracts
Meeting Coordinator / Lead Travel Agent
BCD Travel
Dayton, OH
10.2003 - 08.2007
- Managed a calendar of upcoming events and ensured deadlines were met on time.
- Organized catering services for meetings as requested by clients or management.
- Worked closely with internal teams to coordinate logistics for offsite events.
- Lead my team in phone operations, ensuring both productivity and quality
Education
Associate Degree in Business - Travel And Tourism
Miami Jacobs Business College
Dayton, Ohio05-1988
Skills
- Excellent Customer Service
- Issue resolution
- Customer relationship management
- Excellent Communication skills
- Confidential data handling
- Process improvement
- Call center experience
- Product promotion
- Data collection
- Task prioritization
- Dispute resolution
- Administrative support
Timeline
CSR, Store Manager
Community Choice Financial Inc.
03.2016 - 01.2025
Meeting Coordinator
Cintas Corporation
08.2007 - 09.2015
Meeting Coordinator / Lead Travel Agent
BCD Travel
10.2003 - 08.2007
Associate Degree in Business - Travel And Tourism
Miami Jacobs Business College