Jennifer Marie
San Antonio,TX
Summary
success.
Overview
12
12
years of professional experience
Work History
CSR
Centro Med WIC
06.2018 - 07.2019
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Managing incoming calls and customer service inquiries.
- Identifying and assessing customers' needs to achieve satisfaction.
- Reviewed customer data to assess current issues and determine potential solutions.
- Addressed customer service inquiries quickly and accurately.
Retail Associate
Sam's Club
08.2012 - 12.2017
- Provided every customer with professional and polite support for sales and service needs Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items Assisted customers by checking system to find merchandise at other locations, arranging for shipments and delivery Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Cashier
Fallas Paredes
06.2011 - 03.2012
- Assisted in ringing up sales at registers and bagging merchandise Initiated friendly conversation with each customer to determine level of assistance required Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit Learned roles of other departments to provide coverage and keep store operational Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Cashier
HEB
08.2007 - 06.2011
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers Helped customer locate and select appropriate merchandise throughout store Properly verified customer identification for alcohol or tobacco purchases Stayed up to date on current item discounts to support promotions.
Student Worker
Palo Alto College
05.2007 - 07.2007
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters Managed and anticipated clerical needs of company employees, including copying, faxing and file management Kept reception area clean and organized to offer positive first impression to every visitor.
Education
High School Diploma -
Blessed Hope Academy
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Palo Alto College
Skills
- Ability to manage more than one task simultaneously
- Excellent customer service and communication skills
- Relates well with people from a variety of backgrounds and ages
- Works independently or with a team to find solution
- Accounting
- American Sign Language
- Approach
- Clerical
- Communication skills
- Copying
- Credit
- Excellent customer service
- Customer service
- Debit
- Delivery
- English
- Faxing
- File management
- Letters
- Managing
- Merchandising
- Works
- Neat
- Police
- Presentations
- Quality
- Reception
- Sales
- Spanish
- Phone
Timeline
CSR
Centro Med WIC
06.2018 - 07.2019
Retail Associate
Sam's Club
08.2012 - 12.2017
Cashier
Fallas Paredes
06.2011 - 03.2012
Cashier
HEB
08.2007 - 06.2011
Student Worker
Palo Alto College
05.2007 - 07.2007
High School Diploma -
Blessed Hope Academy
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Palo Alto College