Anne Xiong
Green Bay
Summary
Detail-oriented, dependable, and motivated professional with 14 years of dedicated experience in customer service, proficient in handling a wide range of office duties, and adept at multitasking across various business projects. Demonstrates a proven track record of success in all phases of diverse business operations. Recognized as a team leader committed to fostering excellent relationships to ensure the fulfillment of business needs.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Aurora Medical Center
Green Bay
05.2024 - Current
- Greets and checks in patients upon arrival for their appointments. Ensures patient information is complete and accurate. Collects patient responsibility, as identified in the pre-registration process.
- Completes the registration process on walk-in patients, verifies and/or updates patient demographic and insurance information if changes or additions have occurred.
- Verifies insurance benefits, obtains/calculates patient responsibility and request payment. Communicates to the patient the organization's expectation of payment at the time of service.
- Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner. Performs visit closure, including checking out patients, collecting additional patient responsibility (when applicable) and providing patient with appropriate documents.
- Schedules patient visits using guidelines established within the scheduling system.
- Works assigned EPIC work queues, following the department’s work flow process.
- Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Proactively communicates issues involving customer service and process improvement opportunities to management.
- Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.
Office Manager/Office Administrative Assistant
Gandrud Auto Group
Green Bay
10.2011 - 03.2024
- Oversee daily operations of the office, ensuring a smooth workflow and efficient utilization of resources.
- Maintain office supplies inventory by checking stock, anticipating needs, placing and expediting orders, and verifying receipts.
- Manage the recruitment process by coordinating and conducting interviews to identify top talents.
- Administer the scheduling of employees to ensure adequate coverage and meet business needs.
- Orchestrate purchase deals for both new and used vehicles, including dealer trades and wholesales.
- Catalog and organize the inventory of new vehicles by creating folders, making key tags, and generating cost and purchase deal labels.
- Analyze the monthly department numbers for each department.
- Oversee the appraisal process and facilitate monthly reporting to the Sales Manager, providing insights into the performance and standings of their direct reports.
- Deliver exceptional customer service support to ensure a seamless and positive experience for customers by addressing their inquiries and providing a solution to meet their needs.
- Process incoming parts and create service tickets.
- Manage Title Clerk responsibilities, overseeing all aspects of title processing and documentation.
- Quality assurance and inspection of MV-11 forms and all supporting documentation are precise when processing for submission to the Department of Motor Vehicles.
- Execute monthly statement printing tasks and administered check receipt responsibilities.
- Oversee credit applications and W-9 forms.
Customer Service Representative
APAC Customer Services
Green Bay
11.2008 - 04.2010
- Provided timely and accurate information to patients regarding the status of their insurance claims.
- Educated patients on the insurance benefits.
- Proactively identified and resolved discrepancies in billing information, ensuring accuracy and compliance with insurance requirements.
Education
GED -
Preble High School
Green Bay, WI05-2008
Skills
- Trilingual: fluent in English, Hmong, and Laotian
- Facilitating effective communication with a diverse clientele
- Collaborative team player with strong time management skills
- Attention to detail in all tasks and projects
- Skilled in problem identification and effective solution implementation
- Proficient in Microsoft Excel for data analysis and reporting
Timeline
Patient Service Representative
Aurora Medical Center
05.2024 - Current
Office Manager/Office Administrative Assistant
Gandrud Auto Group
10.2011 - 03.2024
Customer Service Representative
APAC Customer Services
11.2008 - 04.2010
GED -
Preble High School