Inna Silchuk
Citrus Heights,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Patient Service Representative
UC Davis Health
05.2022 - 09.2022
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Managed patient registration process, confirming data accuracy and completeness.
- Used EPIC to schedule appointments.
- Answered incoming calls, scheduled appointments and filed medical records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Retail Sales Associate
Postal Annex
10.2020 - 03.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Sorted mail according to size, shape and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided service and sales to walk-in customers.
- Produced high-quality brochures, flyers, four-color artwork and mailers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Education
High School Diploma -
Visions in Education
Carmichael, CA06.2019
Skills
- Trilingual- Fluent in English, Ukrainian and Russian
- Appointment Scheduling
- Patient Greeting
- Customer Service
- Office Administration
- Empathy and Compassion
- Time Management
- Excellent Communication
- Professionalism
- Telephone Etiquette
- Registration and Scheduling
Timeline
Patient Service Representative
UC Davis Health
05.2022 - 09.2022
Retail Sales Associate
Postal Annex
10.2020 - 03.2022
High School Diploma -
Visions in Education
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