Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Activities
References
Timeline
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Yana Lawhon

6400 Eastshore Rd Columbia,SC

Summary

Detail-oriented administrative professional with 10+ years of experience in healthcare, banking, and customer service. Proven ability to manage patient registration, financial transactions, data entry, and compliance procedures across clinical and financial settings. Skilled in EPIC, Cerner, Microsoft Office Suite, and enterprise systems. Committed to applying this dedication to support the operations of South Carolina’s public agencies, and to serve its citizens effectively.

Overview

34
34
years of professional experience

Work History

Patient Services Representative

USC School of Medicine/PRISMA Health Richland Hospital
Columbia, SC
01.2015 - Current
  • Experienced Patient Services Representative supporting all aspects of day-to-day operations of a pediatric specialty clinic.
  • Register patients by completing interviews to obtain demographic, insurance and medical information.
  • Initiate authorizations for services.
  • Expertly respond to inquiries and service questions providing essential information to parents.
  • Cultivate positive relationships with patients to help clinic meet satisfaction scores and patients obtain best possible care.
  • Manage new patient referrals.
  • Handle patient-responsible account balances, co-payments, and end of day closing procedures.

Deposit Operations Specialist

First Citizens Bank & Trust
Columbia, SC
01.2014 - 01.2015
  • Responsible for daily investigation and reconciliation of teller and customer transactions.
  • Scanned and transmitted bank transactions, and interface with balancing and posting systems.
  • Reviewed and monitored daily account activity to ensure compliance with regulations and procedures.
  • Coordinated with operational departments and branches to ensure smooth processing of transactions.
  • Resolved customer inquiries regarding deposit accounts in a timely manner.

Virtual Proof Operator

Tri Counties Bank
Chico, CA
01.2007 - 01.2013
  • Primary responsibility for keying and balancing customer transactions to secure department closing procedures of a major regional bank.
  • Maintained confidentiality of bank records and client information.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.

Library Assistant

California State University
Chico, CA
01.2001 - 01.2004
  • Maintained circulation of books and slides.
  • Catalogued new books, slides, and materials.
  • Prepared reports summarizing circulation data trends or usage statistics.
  • Assisted faculty and diverse student body, both domestic and international, with research.

General Dentist

Dental Clinic
Dnipro, Ukraine
01.1991 - 01.1994
  • Provided comprehensive dental care services to a wide range of patients.
  • Performed oral examinations and other diagnostic tests.
  • Diagnosed oral diseases and developed treatment plans for various conditions.

Education

Accounting And Business Management Program -

BUTTE COMMUNITY COLLEGE
Oroville, California

Some College (No Degree) - History of Art

CALIFORNIA STATE UNIVERSITY
Chico, California

B.D.S (Specialist Diploma in Stomatology) -

MEDICAL INSTITUTE, SCHOOL OF DENISTRY
Dnipro, Ukraine

Skills

  • Administrative operations in healthcare and finance
  • Insurance verification, referrals, and patient registration
  • Cash handling, payment reconciliation, and POS procedures
  • Proficient in EPIC, Cerner, and Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
  • Skilled in transactional and enterprise systems for data entry, tracking, and reporting
  • Written communication: reports, policies, and customer correspondence
  • Scheduling and coordinating meetings, referrals, and transactions
  • Knowledge of data confidentiality, compliance, and retention practices
  • Languages: Fluent in English and Russian; Proficient in Ukrainian

Hobbies and Interests

  • Music
  • Literature
  • History of Art
  • Reading

Activities

Active member of Shandon Baptist Church; volunteer experience includes fundraising for the American Cancer Society,  organizing meal distributions for the homeless and Parent Volunteer for Daughters Sporting Events

References

References available upon request.

Timeline

Patient Services Representative

USC School of Medicine/PRISMA Health Richland Hospital
01.2015 - Current

Deposit Operations Specialist

First Citizens Bank & Trust
01.2014 - 01.2015

Virtual Proof Operator

Tri Counties Bank
01.2007 - 01.2013

Library Assistant

California State University
01.2001 - 01.2004

General Dentist

Dental Clinic
01.1991 - 01.1994

Accounting And Business Management Program -

BUTTE COMMUNITY COLLEGE

Some College (No Degree) - History of Art

CALIFORNIA STATE UNIVERSITY

B.D.S (Specialist Diploma in Stomatology) -

MEDICAL INSTITUTE, SCHOOL OF DENISTRY

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