Kou Chang
Thornton,CO
Summary
Diligent Recreation Mascot with proven background in hospitality and customer service. Successfully managed guest interactions and resolved issues to enhance guest experience. Demonstrated strong communication skills and attention to detail in fast-paced environment.
Overview
22
22
years of professional experience
Work History
Front Desk Agent
Thornton Recreation Center
Thornton, CO
08.2022 - Current
- Oversaw front desk operations to maintain a welcoming environment for all visitors. Coordinated communication between departments to streamline guest services and resolve issues promptly. Trained new staff on front desk procedures to ensure consistent service delivery.
- Directed front desk activities to facilitate smooth guest check-ins and uphold established operational protocols.
- Engaged with local vendors to procure necessary supplies, ensuring smooth operation of recreational activities and facility maintenance.
- Evaluated and monitored safety protocols through systematic inspections, reinforcing compliance with established regulations.
Recreation Assistant and Guest Services Specialist
City of Commerce City Parks and Recreation
Commerce City, CO
10.2005 - 12.2007
- Oversaw planning and implementation of recreational activities, prioritizing adherence to safety protocols and regulations.
- Achieved high client satisfaction by resolving complaints promptly. Streamlined account registration process, enhancing customer onboarding experience. Optimized field operations and clerk supervision to improve service delivery. Maintained accurate cash register receipts through diligent daily balancing. Conducted thorough inspections and inventory of equipment, ensuring operational efficiency.
- Volunteered as a dog mascot for Commerce City Recreation events, contributing to community engagement, youth programming, and public event visibility.
Customer Services Representative Specialist
Kelly Services Inc/Western Union
Westminster, CO
01.2004 - 01.2005
- Resolved customer complaints to enhance satisfaction and streamline operations, achieving a 10 percent cost reduction for Western Union.
- Facilitated efficient issue resolution to enhance customer satisfaction and loyalty.
- Engaged with sales, marketing, and management teams to identify challenges and implement strategic solutions.
Education
Bachelor of Science - Sociology for the Professions Major, emphasis in Management and Accounting
University of Colorado at Boulder
Boulder, CO12-2004
Skills
- Computer Skills: Microsoft Word, Workday, PowerPoint, Excel, basic HTML; typing speed 62 wpm; proficient with 10‑key
- Languages: Fluent in English, Thai, Laotian, and Hmong (written and oral)
ACTIVITIES
2005-2016 Board of Director, Co-Chair, Secretary, and Treasurer, Hmong American Association of Colorado 2004-2005 Translator, Denver Public School 1997-2002 President, Catholic Youth Group 1997-2000 Athletic, Football and Soccer League 2005-2016 Board of Director, Co-Chair, Secretary, and Treasurer, Hmong American Association of Colorado 2004-2005 Translator, Denver Public School 1997-2002 President, Catholic Youth Group 1997-2000 Athletic, Football and Soccer League
ACADEMIC HIGHLIGHT
Relevant courses work: Calculus, Critical, Aging, Population, Survey Research, Business Cores, Micro and Macro-economic, Management, Marketing, Money and Banking, and Statistic.
Timeline
Front Desk Agent
Thornton Recreation Center
08.2022 - Current
Recreation Assistant and Guest Services Specialist
City of Commerce City Parks and Recreation
10.2005 - 12.2007
Customer Services Representative Specialist
Kelly Services Inc/Western Union
01.2004 - 01.2005
Bachelor of Science - Sociology for the Professions Major, emphasis in Management and Accounting
University of Colorado at Boulder