Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anneliese Lowe

Huber Heights,Ohio

Summary

Adept at account management and complaint handling, I significantly enhanced customer satisfaction and loyalty at Meijer by swiftly resolving disputes and maintaining professionalism under pressure. With a strong customer focus and excellent documentation skills, I have a proven track record of improving team performance and productivity in fast-paced environments.

Overview

19
19
years of professional experience

Work History

Customer Service Coordinator

Meijer
06.2024 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.

Shift Manager

Tim Hortons
05.2024 - 06.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Waitress

IHOP
02.2024 - 05.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Packaging Line Operator

ConAgra Foods Inc
11.2021 - 12.2023
  • Collaborated with team members to achieve seamless coordination on the packaging line, resulting in higher productivity.
  • Enhanced workplace safety by conducting routine equipment checks and reporting potential hazards promptly.
  • Reduced product waste through meticulous monitoring of packaging equipment and materials.
  • Trained new employees in proper packaging procedures, ensuring consistent quality across all operators.

Customer Service Representative ,cashier Service C

Meijer
09.2019 - 12.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Shipping and Receving Wearhouse Employee

Honda
09.2018 - 07.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Cashier

Kroger
11.2017 - 09.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Front Desk Receptionist

Jesus People Usa
12.2008 - 07.2009

Answering calls,making calls, filing mail

Administrative Assistant

Cornerstone Community Outreach
06.2006 - 08.2008

Assistant to director of operations, taking calls,messages, running errands, filing paperwork faxing paperwork.

Elderly Caregiver

Friendly Towers Assisted Living
06.2005 - 06.2006

Cleaning rooms and providing meals .

Education

General Studies - General Studies

Uptown Christian School
Chicago, IL
06.2006

Skills

  • Account Management
  • Documentation skills
  • Complaint Handling
  • Customer Focus

Timeline

Customer Service Coordinator

Meijer
06.2024 - Current

Shift Manager

Tim Hortons
05.2024 - 06.2024

Waitress

IHOP
02.2024 - 05.2024

Packaging Line Operator

ConAgra Foods Inc
11.2021 - 12.2023

Customer Service Representative ,cashier Service C

Meijer
09.2019 - 12.2021

Shipping and Receving Wearhouse Employee

Honda
09.2018 - 07.2019

Cashier

Kroger
11.2017 - 09.2018

Front Desk Receptionist

Jesus People Usa
12.2008 - 07.2009

Administrative Assistant

Cornerstone Community Outreach
06.2006 - 08.2008

Elderly Caregiver

Friendly Towers Assisted Living
06.2005 - 06.2006

General Studies - General Studies

Uptown Christian School
Anneliese Lowe