Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anneliese Matta

Orlando

Summary

Valencia College pre-nursing student, aiming to gain phlebotomy experience in a clinical setting. I am currently seeking a full-time role that allows me hands-on opportunities to learn and grow. Overall, I am a responsible and motivated student, ready to apply my education in the workplace. Customer-focused individual with strong interpersonal skills, and a talent for effectively addressing concerns. Passion for delivering exceptional service and care.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Leader

Dunkin' Donuts Franchising
Winter Park
07.2023 - 03.2025
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Monitored and maintained equipment to ensure operational efficiency.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Monitored employee performance and provided feedback for improvement.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Ensured compliance with health and safety regulations to provide a safe workplace.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

Crew Member

Dairy Queen Grill & Chill
Orlando
01.2021 - 01.2023

Education

Some College (No Degree) - Phlebotomy

Orange Technical College
2201 Crown Hill Blvd, Orlando, FL, 32828
04-2025

High School Diploma -

Winter Park High School
2100 Summerfield Rd, Winter Park, FL 32792
05-2023

Skills

  • Venipuncture and capillary techniques
  • Patient safety protocols
  • Customer service and support
  • Data entry and organization
  • Attention to detail
  • Task prioritization
  • Adaptability and flexibility
  • Professionalism and reliability
  • OSHA compliance
  • Documentation skills
  • HIPAA compliance

Certification

  • BLS 04/2025
  • CPR/ First Aid 04/2025
  • CPT 04/2025
  • Microsoft 06/2020

Timeline

Shift Leader

Dunkin' Donuts Franchising
07.2023 - 03.2025

Crew Member

Dairy Queen Grill & Chill
01.2021 - 01.2023

Some College (No Degree) - Phlebotomy

Orange Technical College

High School Diploma -

Winter Park High School

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Anneliese Matta