Hailey Dillen
Fort Collins,CO
Summary
Detail-oriented phlebotomy candidate with hands-on training in venipuncture, capillary puncture, and order of draw. Brings strong patient identification, teamwork, and flexibility to support safe, professional care and efficient service.
Overview
4
4
years of professional experience
Work History
Shift Leader
Little Ceasars
Loveland, Colorado
03.2024 - Current
- Handled customer complaints quickly and professionally.
- Assigned tasks to staff to maintain an organized work area.
- Supported team training on service standards and station procedures.
Shift Leader
Freddys Frozen Custard & Steakburgers
Loveland, Colorado
12.2022 - 03.2024
- Placed skilled staff in key areas throughout shift to support department productivity.
- Assisted supervisors and staff in maintaining productivity and service standards.
- Handled guest concerns with courteous service and prompt follow-up.
- Ensured food safety and cleanliness across kitchen and dining areas to maintain health compliance.
- Supported opening and closing duties to prepare restaurant for daily service.
- Counted cash drawers for accurate amounts during opening and closing shifts.
Education
High School Diploma -
Loveland Highschool
Loveland, CO06-2023
Certificate - Phlebotomy
Front Range Community College
Fort Collins, CO10-2026
Skills
- Customer service
- Team leadership
- Flexibility
- Venipuncture procedures
- Capillary puncture
- Order of draw
- Patient identification
- Proper tourniquet application
- Butterfly needle technique
Timeline
Shift Leader
Little Ceasars
03.2024 - Current
Shift Leader
Freddys Frozen Custard & Steakburgers
12.2022 - 03.2024
High School Diploma -
Loveland Highschool
Certificate - Phlebotomy
Front Range Community College