Anneliese Szutenbach
Mundelein,IL
Summary
Engaged and motivated Registered District Manager committed to patient centered care and the team member experience. Licensed Registered Pharmacist in the state of Illinois and willing to obtain additional licenses. Demonstrated strong leadership and decision-making skills to build a high-performing team and talent pipeline. Excels in establishing connections and fostering positive relationships. Successful in improving pharmacy operations through coaching leaders and providing feedback.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered District Manager
Walgreens
Gurnee, IL
02.2022 - Current
- Oversee and enhance Pharmacy and Retail operations across 14-16 stores, currently managing second district
- Recruited, developed, and promoted talented store managers, pharmacy managers, and pharmacy interns to create a high performing team of leaders
- Built positive and productive relationships with local pharmacy schools, conducting on-site career fair interviews, and presenting in seminars on career development and Pharmacy of the Future at multiple schools
- Implemented preceptor network with my district's pharmacy managers to build our talent pipeline and establish our commitment to developing future pharmacists
- Foster individual team members' onboarding and development through mentoring and feedback programs
- Connects and builds trust with store and field leadership to collaborate and elevate business performance as well as team engagement with year over year measure improvements (Glint engagement survey score 82 in May '23 results and reduced Voluntary Turnover by 15% yoy 9/2023)
- Engaged district to surpass flu vaccine targets for previous year and achieve recognition for leading the region as top district for pneumonia immunizations FYTD in May 2022
- Facilitated area and regional presentations including several Learn and Grow forums to upskill store manager, pharmacy manager, pharmacist, and pharmacy operations manager roles in adherence activities including Medication Therapy Management and Patient Care Portal
- Champions compliance and adhering to company policies through coaching and accountability
- Created and led regional initiatives resulting in exceeding regional target for myWalgreens credit cards and improving Self-Service Sales
Registered Store Manager
Walgreens
Deerfield, IL
02.2020 - 02.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback at tier 3, 4, and 5 stores, including our Deerfield flagship location
- Championed the customer and patient experience in coaching store team members in providing extraordinary customer service
- Effectively partnered with pilot programs and Support Center leaders to support new initiatives and provide impactful feedback
- Successfully led COVID vaccine rollout clinics under HCS through Operation Warp Speed, including the first CuraPatient pilot at our headquarters
Pharmacy Manager
Walgreens
Northbrook, IL
03.2017 - 02.2020
- Managed multiple pharmacies in tier 3, 4, and 5 locations
- Precepted pharmacy students and participated in school panels for pre-pharmacy students
- Recruited, trained, and developed pharmacy interns and newly hired pharmacy technicians
- Engaged teams to serve our communities through local health events providing patient education and clinical services, resulting in new patients for the pharmacy
Education
Doctor of Pharmacy, PharmD - Pharmacy
Midwestern University
Downers Grove, IL05.2016
Bachelor of Science - Biology
Lake Forest College
Lake Forest, ILSkills
- Effective leadership and communication skills
- Operations management and solution-oriented
- Recruiting, team development and talent pipelining
- Strategic and business planning
- Customer service and patient care services
- Performance tracking and analyzing operating statements
- Deliver direct feedback in all directions for continuous improvement
- Creative problem-solving and explores new ways of working
Certification
- BLS CPR Certified
- APhA Certified Immunizer
- OSHA and Bloodborne Pathogen Trained
References
Available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Registered District Manager
Walgreens
02.2022 - Current
Registered Store Manager
Walgreens
02.2020 - 02.2022
Pharmacy Manager
Walgreens
03.2017 - 02.2020
Doctor of Pharmacy, PharmD - Pharmacy
Midwestern University
Bachelor of Science - Biology
Lake Forest College