Anne Line Hagelund
Saint Helena,CA
Summary
Dynamic hospitality professional with a proven track record at Goose & Gander, excelling in customer service and staff supervision. Recognized as an experienced server offering enthusiasm, dedication and exceptional work ethic. Skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all guests.
Overview
12
12
years of professional experience
Work History
Assistant Manager/Server
Goose & Gander
04.2021 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted in wine sales, service and inventory.
- Resolved guest complaints promptly while maintaining high quality standards of service.
- Prepared detailed reports for senior leadership outlining daily sales and performance.
Bartender/Server
Azzurro Pizzeria E Enoteca
06.2017 - 09.2020
- Provided exceptional customer service, fostering repeat clientele through relationship building.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server
Basalt Napa
05.2018 - 03.2020
- Educated guests on daily specials and other menu items.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Server
Hurley’s Restaurant
02.2016 - 03.2018
- Delivered exceptional customer service in high-volume dining environment.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server/Host
The Pear Southern Bistro
01.2014 - 01.2017
- Recommended daily specials, wine selections and desserts to guide guests towards more profitable items.
- Implemented improvements in workflow that enhanced overall restaurant efficiency.
- Placed reservations through phone and email into OpenTable.
Skills
- Customer service
- Time management
- Problem-solving
- Staff supervision
- Decision-making
- Money handling
- Adaptability and flexibility
- Multitasking and organization
Timeline
Assistant Manager/Server
Goose & Gander
04.2021 - Current
Server
Basalt Napa
05.2018 - 03.2020
Bartender/Server
Azzurro Pizzeria E Enoteca
06.2017 - 09.2020
Server
Hurley’s Restaurant
02.2016 - 03.2018
Server/Host
The Pear Southern Bistro
01.2014 - 01.2017