Annelisa Ramsey
Chattanooga,TN
Summary
Proven to enhance customer service rankings and efficiency, I am a dedicated professional with a strong work ethic and excellent customer service skills. Leveraging three years of college-level accounting and a knack for improving task efficacy, I excel in fast-paced environments, consistently driving improvements and fostering strong client relationships.
Overview
11
11
years of professional experience
Work History
Server
Sidetrack
01.2022 - Current
- Balanced giving excellent customer service while efficiently managing multiple tables and side-work duties
- Worked with a POS system to place orders, manage bills, and handle complimentary items
- Explained menu items and suggested appropriate options for food pairings, wine pairings, and allergy concerns
- Used slow periods to restock supplies, ice, trays, and clean
- Cultivated and maintained warm relationships with regular customers
Warehouse Associate
Amazon
11.2020 - 01.2022
- Performed quality control over co-workers' performance rate
- Trained new employees
- Performed problem-solving sessions with employees with a low performance rate, to better improve their work
- Assembled orders and organized items for shipment
- Organized/sorted orders in a fast-paced environment, while ensuring optimum efficacy and timeliness
- Performed inventory control, such as counting, and stocking merchandise
- Worked safely around moving machinery
Bar Manager
Slick's
12.2016 - 09.2020
- Maintained high standards of customer service
- Improved customer service rankings by resolving issues quickly and accurately
- Built a strong clientele of regulars
- Managed business social media accounts by promoting restaurant specials and live music events
- Balanced bar inventory, maintained a constant rotation of a variety of drink options for guests
- Communicated with multiple distributor representatives and delivery drivers on a daily basis
- Managed budgets, balanced credits and debits, and weighed options for what would be most beneficial for the establishment, on and monetary and customer service level
- Was entrusted to balance all cash drawers and deliver the deposit at the end of each shift
- Organized the buttons on the POS to be more efficient and to add/remove new/old menu items and all the modifications needed for each button
Lead Server/Bartender
Terminal Brewhouse
09.2013 - 11.2016
- Maintained a high-quality level of customer service in a fast-paced restaurant environment
- Trained new employees
- Held a high standard of work ethic which led to an early promotion to leadership roles
- Maintained a cash drawer in a busy environment
- Created new recipe ideas for the bar
- Efficiently balanced customer service with side-work
Education
No Degree - Accounting
Mississippi State University
Starkville, MSAesthetician Certification - Aesthetics
Chattanooga College
Chattanooga, TN07.2018
High School Diploma -
Tupelo High School
Tupelo, MS05.2007
Skills
- Excellent customer service skills
- Three years education in college-level accounting
- Always seeking ways to improve efficacy of tasks
- Strong work ethic, trustworthy, and dependable
- Quick to learn new computer skills
Timeline
Server
Sidetrack
01.2022 - Current
Warehouse Associate
Amazon
11.2020 - 01.2022
Bar Manager
Slick's
12.2016 - 09.2020
Lead Server/Bartender
Terminal Brewhouse
09.2013 - 11.2016
No Degree - Accounting
Mississippi State University
Aesthetician Certification - Aesthetics
Chattanooga College
High School Diploma -
Tupelo High School
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