Annelle Eloy
The Bronx,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Remote Customer Service Representative
JBrothers LLC
Orlando, FL
03.2022 - 03.2024
- Determined accurate prices for customer services
- Answered inbound calls, chats and emails to facilitate customer service.
- Make appointments and quotes
- Contacted customers about potential service upgrades
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Service Representative
Locus Telecommunications
Fort Lee, NJ
11.2014 - 05.2015
- Answered inbound calls, chats and emails to facilitate customer service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Associate of Arts - Early Childhood Education
Borough of Manhattan Community College of The City University of New York
New York, NY05-2013
Skills
- Account Updating
- Scheduling
- Product Knowledge
- Information Security
- Inbound and Outbound Calling
- Call Management
Timeline
Remote Customer Service Representative
JBrothers LLC
03.2022 - 03.2024
Customer Service Representative
Locus Telecommunications
11.2014 - 05.2015
Associate of Arts - Early Childhood Education
Borough of Manhattan Community College of The City University of New York
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